Prince Moloi

Dedicated and customer-focused hospitality professional with extensive experience in retail, café operations, food service, cashiering, and team supervision. Proven ability to manage customer service, process transactions, prepare beverages and food, maintain hygiene standards, supervise staff, and support daily store operations. Strong communication, multitasking, leadership, and problem-solving skills. Experienced in POS systems, stock control, and Microsoft Office.

Cashier at Tsebo Group (2025-02 – Present)

• Managed daily transactions using cash registers and POS systems
• Scanned goods and ensured pricing accuracy
• Accepted cash and card payments
• Issued receipts, refunds, exchanges, and change
• Assisted customers with queries and complaints
• Promoted products and upsold new items
• Maintained clean and organized checkout area
• Balanced transactions and reported discrepancies
• Assisted with packaging and returns processing

Barista at Tsebo Group (2025-01 – 2025-02)

• Prepared high-quality coffee, tea, and specialty beverages
• Delivered excellent customer service to guests and students
• Operated POS systems and handled payments accurately
• Maintained café cleanliness and hygiene standards
• Assisted with stock replenishment and inventory checks
• Built strong customer relationships and repeat business

Assistant Manager at Vida e Caffè (2022-02 – 2025-01)

• Supervised daily store operations and staff performance
• Managed receiving, dispatching, and allocation of stock
• Checked deliveries against invoices and purchase orders
• Prepared weekly deliveries and monitored shelf stock levels
• Maintained accurate packaging and product presentation
• Used Excel for stock records and reporting
• Ensured compliance with food safety and sanitation standards
• Resolved customer issues professionally
• Supported team members to ensure smooth operations

Barista at Vida e Caffè (2018-06 – 2022-02)

• Prepared branded coffee beverages with speed and consistency
• Took customer orders using POS systems
• Created latte art and customized beverages
• Maintained cleanliness of store, counters, machines, and seating areas
• Assisted customers with product recommendations
• Resolved customer complaints to improve satisfaction
• Performed minor espresso machine maintenance

Food Specialist at Vida e Caffè (2018-04 – 2018-06)

• Prepared meals using ovens, grills, and kitchen equipment
• Controlled portions according to recipes and standards
• Managed food inventory to reduce waste
• Ensured food quality and hygiene compliance

National Certificate (Vocational) – South West Gauteng College (2015)

Advanced Level Certificate – Madibane High School (2015)