Princess Ngwenya

I am a focused, result-driven, self-motivated, and enthusiastic individual. I am eager to exercise the knowledge obtained from my previous experience and gain more technical skills in a challenging work environment while contributing to meet deadlines, and produce deliverables expected of me. I enjoy working with and being part of a successful productive team, but also thrive in individual projects.

More than capable of leading a team and thrive working in high pressure and challenging working environments. Naturally possess excellent interpersonal communication and negotiation skills, manage work relationships well and can influence decisions.

Legal Secretary - Standard Bank Home Loans | Hannes Gouws Attorneys

(2024-04)

• My role involves coordinating with legal teams to prepare and process collections related to legal documents for Standard Bank.
• Ensuring compliance with all relevant regulations and deadlines
• Answering and directing phone calls, emails to and from clients
• Calling and making formal arrangements with the client, as well as;
• Drafting legal consents to the clients to sign, drafting and typing of legal correspondence
• Monitor deadlines and follow up on outstanding documentation and consents.
• Assist clients with queries and provide regular feedback regarding the progress of their accounts.
• Ensure confidentiality and professional handling of sensitive legal information.
• Perform general legal secretarial and office administration duties as required.

Call Centre Overtime Team Leader - Louw Genis and Rajoo Incorporated

(2020-12 - 2023-07-31)

• All administrative duties with regard to overtime Absa bank recoveries books
• Drafting and distributing of collection agents list
• Loading and managing collection agents of the dialer system
• Managing leave and overtime duties of agents and updating status and sub status on the matters
• Clerical duties in debt collection department, operating of debt collection program & assisting in general administration of debt collection department
• Create an inspiring team environment with an open communication culture
• Recognize high performance and reward accomplishments

Tracer Agent - Louw Genis and Rajoo Incorporated

(2013-06 - 2020-11)

• Ensure full understanding and implementation of the Desktop Trace process.
• Ensure that allocated RPC targets are achieved.
• Manage and maintaining files
• Ensure full understanding and mastery of Desktop Trace tools, systems, applications, and websites.
• Use effective search techniques on trace tools/systems to track down the most recent contact details for trace accounts.
• Follow-up on all leads received with tenacity.
• Effective probing, communication, and negotiation with third parties to establish successful contact with correct party.
• Evaluate and verify information received, provide information, explain policy and procedures to a resolution

Debt Collector - MIW Risk solution

(2012-09 - 2013-02)

• Call customers and plan with regards to their overdue accounts.
• Keep tracking outstanding debts.
• Assist internal and external customers with queries daily to ensure satisfaction
• Update account status and database regularly.
• Review collection queue to perform collection activities accordingly.
• Collect outstanding debts and follow up on overdue accounts

Certificate - Human Resource Management - TNC (2015)

National Senior Certificate - Sidlamafa Secondary school (2007)