Call centre agent
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I am a professional with extensive experience in technical support, customer service, and office administration. My most recent role was as an Executive Technical Support at Telkom, where i provided remote assistance, troubleshooting, and customer education from November 2022 to March 2024. Additionally, i have volunteered as a Personal Assistant at Joly Airlines since May 2022, managing schedules, communication, and event planning. I also contributed as a Community Development Officer with TAAFDs and served in administrative roles at Home Finders Realty and as a Tertiary Education Sales Marketer at CTU Training Solutions. My early career includes roles as an Inbound Customer Services Agent at Celcom Group, a Ground Handling Agent at Bidair Services, and a variety of other customer-focused positions. I hold several qualifications, including a High School Diploma, a Call Centre Operations NQF4 certificate, a Scientology certificate, and a TEFL certificate. My skills include strong customer service, technical aptitude, problem-solving, communication, multitasking, adaptability, team collaboration, time management, conflict resolution, attention to detail, and product knowledge.
I am a professional with extensive experience in technical support, customer service, and office administration. My most recent role was as an Executive Technical Support at Telkom, where i provided remote assistance, troubleshooting, and customer education from November 2022 to March 2024. Additionally, i have volunteered as a Personal Assistant at Joly Airlines since May 2022, managing schedules, communication, and event planning. I also contributed as a Community Development Officer with TAAFDs and served in administrative roles at Home Finders Realty and as a Tertiary Education Sales Marketer at CTU Training Solutions. My early career includes roles as an Inbound Customer Services Agent at Celcom Group, a Ground Handling Agent at Bidair Services, and a variety of other customer-focused positions.
hold several qualifications, including a High School Diploma, a Call Centre Operations NQF4 certificate, a Scientology certificate, and a TEFL certificate. My skills include strong customer service, technical aptitude, problem-solving, communication, multitasking, adaptability, team collaboration, time management, conflict resolution, attention to detail, and product knowledge.
