Priya Gounden

Operations-focused Senior Executive with 20+ years scaling domestic and international operations across facilities, contact centres, and business services. Expert in compliance management (POPIA, GDPR, FAIS), systems administration, operational governance, and SLA performance. Proven track record building and running multi-site operations from ground level while maintaining regulatory standards, data integrity, and delivery margins across complex, high-volume environments.

Senior Divisional Operations Manager - The Unlimited International - International Division

(2024-09)

International Division | Headcount: 160 | 3 Campaign Managers | 10 Team Leaders

• Oversaw divisional operations across sales and customer service; managed workforce planning, recruitment, and onboarding at scale.
• Delivered 17 new lines of business and scaled divisional headcount 4x within five months while maintaining operational stability and SLA performance.

Head of Outbound Sales – International - Rewardsco - USA, UK, SA Markets

(2023-04 - 2024-08)

Headcount: 400 | USA, UK, SA Markets

• Led international outbound sales operations.
• Launched and implemented international campaigns.
• Managed data planning, dialer analytics and lead optimisation.
• Executive-level client liaison and business reviews.

Senior Sales Operations Manager - Talksure

(2022-09 - 2023-03)

• Managed 120–150 staff across DSTV campaigns.
• Implemented glide path structures and performance frameworks.
• Executive reporting to CEO on performance metrics.

Head of Sales Distribution - RJS Capital

(2021-09 - 2022-07)

• Built and structured multi-channel contact centre operations (120–250 staff); implemented POPIA and GDPR data governance frameworks to ensure regulatory compliance.
• Managed vendor vetting, approved-supplier lists, and international sales operations across SA, USA, and Australia.

Director - CSR Marketing

(2018-12 - 2021-08)

• Founded and scaled BPO operations (60–100 staff).
• Managed SLA negotiations, client acquisition and governance.
• Oversaw international UK BPO campaigns.

Head of Sales - 1st Call Group

(2016-11 - 2018-11)

• Led 880 staff across domestic and international campaigns.
• Implemented operating models and performance structures.
• Maintained client liaison and performance accountability.

General Manager - Ewise Communications / Sales Genie

(2012-01 - 2016-10)

• Built contact centre operations from ground level (260 staff); implemented FAIS compliance frameworks and operational governance policies.

Campaign Manager - Talksure

(2010-06 - 2011-09)

• Managed vehicle insurance campaign (50 staff).
• Performance management, QA coaching and KPI alignment.

Agent | Team Manager | POC Tester - The Unlimited

(2006-11 - 2009-09)

• Progressed from agent to leadership roles.
• Supported pilot campaign testing and implementation.

Receptionist - KTS Cupboards

(2002-04 - 2006-08)

• Administrative and front-office coordination responsibilities.

Matric - Westham Secondary High School