Sales Administrator at MarbleLife South Africa (2025-03 – Present)
- Utilize QuickBooks and Microsoft Office to manage core financial documentation, client records, and inventory tracking for a prominent restoration operation.
- Coordinate operational scheduling and project documentation, streamlining office workflows to eliminate administrative delays.
- Leverged advanced computer literacy and organizational skills to ensure absolute data accuracy and seamless day-to-day business functions.
Operations Manager (IT Contractor) at Silver Bullet (Outsourced) (2023-11 – 2024-11)
- Oversaw operations for a small independent internet service provider, managing technical resources and infrastructure deployment timelines.
- Maintained cloud collaboration environments across Google Workspace and Microsoft 365, configuring user permissions and security standards.
- Managed service-level agreements (SLAs), translating complex client technical needs into clear, structured operational workflows.
Mid-Level Support Technician at EZ Group / Seven C Computing (2015-09 – 2017-12)
- Provided Tier 2 technical support across diverse corporate client environments, systematically diagnosing software, hardware, and network infrastructure constraints.
- Managed user permissions and domain environments utilizing Active Directory and provided maintenance support across Windows Server setups.
- Drafted clear technical documentation, incident reports, and standard operating procedures (SOPs) to optimize internal knowledge bases.
IT Helpdesk Technician at Bytes System Integration (2012-04 – 2015-09)
- Logged, tracked, and resolved high-volume incident tickets within a fast-paced corporate IT outsourcing solutions environment.
- Executed peripheral setups, hardware diagnostics, and software deployments for diverse end-user environments.
Dance Instructor at The Beat Dance Studio (2021-10 – 2025-03)
- Directed milestone-driven instructional programs and performance coaching, coordinating logistics, scheduling, and front-of-house operations.
Parts & Vehicle Specialist (Operations & Logistics) at BMW Motorrad Centurion (2017-12 – 2021-12)
- Coordinated inventory procurement, parts logistics, and precision administrative reporting within a high-volume premium automotive environment.
