Progress Mutombo

Highly organized and detail-oriented Administrator with extensive experience in reception, data management, and office coordination. Proven ability to manage front-desk operations, handle client queries professionally, and maintain accurate records. Strong communication skills, excellent attention to detail, and the ability to prioritise tasks in face-paced environments.

Receptionist - Pompa Realty Group - Bedfordview, Gauteng, South Africa

(2025-03)

• Manage front desk operations and greet clients professionally.
• Handle incoming calls, emails, and queries efficiently
• Schedule appointments and maintain calendars
• Maintain accurate client records and filing systems
• Provide administrative support to agents and office staff
• Ensuring a welcoming and organized reception environment

Data Administrator - Southern African Institute for Artisans (SAIFA) - Kempton Park, Gauteng, South Africa

(2024-04 - 2024-10)

Contract

• Verified high volumes of timesheet data with strong attention to detail
• Resolved payment queries and updated banking details
• Maintained structured filing and data systems
• Prepared monthly reports and consolidated multi-province data
• Provided administrative and technical support

Salon Manager / Administrator - Kiddocut Fourways - Fourways, Johannesburg, Gauteng, South Africa

(2021-10 - 2024-03)

• Managed bookings, schedules, and client records
• Maintained financial tracking and reporting
• Handled client queries and complaints professionally
• Supervised staff and coordinated shifts
• Managed stock and supplier orders

Senior Database Administrator - Joubert Park Youth Outreach Project - Linmeyer, Johannesburg, Gauteng, South Africa

(2019-09 - 2021-09)

• Managed records for 4800+ participants
• Supervised a team of administrators
• Ensured accurate data processing and reporting
• Handled queries and resolved discrepancies

Executive Secretary - Dhladhla Foundation - Midrand, Gauteng, South Africa

(2016-03 - 2018-05)

Key Roles and Responsibilities

• Managed schedules, meetings, and correspondence
• Maintained confidential records and documentation
• Coordinated travel and reporting

Office Administrator (Part-time) - Dhladhla Foundation - Midrand, Gauteng, South Africa

(2015-03 - 2016-02)

• Maintained databases and office records
• Processed invoices and admin tasks
• Coordinated office communication

Governance Practitioner

Certificate - Computer Literacy

Certificate - Call Center Communications