Prudence Kau

I have got the ability to effectively communicate at all levels, I am self-driven with high energy levels and proven planning, communication and organization skills with the ability to handle multiple priorities effectively.

General Intern (Ford Dealership) at Tradeway Promotions (Pty) Ltd (2023-07 – 2024-07)

• Customer service: Greeting customers, listening to their concerns, and handling complaints.
• Technical information: Interpreting technical information from mechanics and explaining it to customers.
• Service recommendations: Advising customers on additional services based on their needs and vehicle condition.
• Scheduling: Scheduling appointments, check-ups, and service work.
• Estimates: Estimating repair costs and time.
• Warranty: Advising customers on warranty protections and cost savings.
• Customer relationships: Developing and maintaining customer relationships.
• Communication: Liaising between customers, mechanics, and sales representatives.
• Invoices: Processing orders, invoices, and payments.
• Loan vehicles: Arranging loan vehicles for customers.
• Marketing: Finding new customers and marketing the dealership's services.

Digital Servicing (In brunch) Standard Bank at Tradeway Promotions Pty Ltd (2025-09 – 2026-05)

• Assisting clients to download and register for the digital app
• Resolve customer queries and provide accurate, reliable information.
• Troubleshoot complex technical and digital banking platform issues.
• Guide clients through system navigation, digital access, and transactional processes.
• Maintain a high level of customer satisfaction and uphold service quality standards.
• Update customer records and escalate complex issues where necessary.
• Work toward achieving performance targets.
• Ensure compliance with all internal controls and banking regulations.

Receptionist (switch board) at Havillah Beauty (2019-12 – 2022-02)

• Welcoming visitors: Greeting visitors, offering refreshments, and directing them to the right person or office.
• Answering phone calls: Answering and forwarding incoming phone calls to the right person.
• Managing calendars: Updating calendars and scheduling meetings for employees.
• Maintaining the reception area: Keeping the reception area clean and ensuring it's presentable for visitors.
• Handling mail and packages: Screening incoming mail and packages, and routing them to their destinations.
• Managing office supplies: Ordering office supplies and keeping inventory.
• Making travel arrangements: Organizing travel arrangements and preparing vouchers.

Teacher Assistant (2022-02 – 2023-02)

• Help teachers prepare materials.
• Set up classrooms ready for lessons.
• Work with individual students and small groups.
• Watch, record and report the progress students make.
• Look after children who are upset or unwell.
• Lead classes and activities with help from the teacher.

Matric – The Hill High School (2019)

Certificate of Competence – INYATHI VISIONS (2021)