General Intern (Ford Dealership) at Tradeway Promotions (Pty) Ltd (2023-07 – 2024-07)
- Customer service: Greeting customers, listening to their concerns, and handling complaints.
- Technical information: Interpreting technical information from mechanics and explaining it to customers.
- Service recommendations: Advising customers on additional services based on their needs and vehicle condition.
- Scheduling: Scheduling appointments, check-ups, and service work.
- Estimates: Estimating repair costs and time.
- Warranty: Advising customers on warranty protections and cost savings.
- Customer relationships: Developing and maintaining customer relationships.
- Communication: Liaising between customers, mechanics, and sales representatives.
- Invoices: Processing orders, invoices, and payments.
- Loan vehicles: Arranging loan vehicles for customers.
- Marketing: Finding new customers and marketing the dealership's services.
Digital Servicing (In brunch) Standard Bank at Tradeway Promotions Pty Ltd (2025-09 – 2026-05)
- Assisting clients to download and register for the digital app
- Resolve customer queries and provide accurate, reliable information.
- Troubleshoot complex technical and digital banking platform issues.
- Guide clients through system navigation, digital access, and transactional processes.
- Maintain a high level of customer satisfaction and uphold service quality standards.
- Update customer records and escalate complex issues where necessary.
- Work toward achieving performance targets.
- Ensure compliance with all internal controls and banking regulations.
Receptionist (switch board) at Havillah Beauty (2019-12 – 2022-02)
- Welcoming visitors: Greeting visitors, offering refreshments, and directing them to the right person or office.
- Answering phone calls: Answering and forwarding incoming phone calls to the right person.
- Managing calendars: Updating calendars and scheduling meetings for employees.
- Maintaining the reception area: Keeping the reception area clean and ensuring it's presentable for visitors.
- Handling mail and packages: Screening incoming mail and packages, and routing them to their destinations.
- Managing office supplies: Ordering office supplies and keeping inventory.
- Making travel arrangements: Organizing travel arrangements and preparing vouchers.
Teacher Assistant (2022-02 – 2023-02)
- Help teachers prepare materials.
- Set up classrooms ready for lessons.
- Work with individual students and small groups.
- Watch, record and report the progress students make.
- Look after children who are upset or unwell.
- Lead classes and activities with help from the teacher.
