Prudence Ngwenyama

Dedicated and highly organized Operations Coordinator with extensive experience in security operations, subcontractor coordination, and incident handling.

Armed Response Administrator - Fidelity ADT

(2022-01)

• Coordinate armed response across subcontractors.
• Resolve No Armed Response issues.
• Incident escalation and reporting.
• Maintain subcontractor and client data.
• Verify compliance documentation.
• Analyze billing and reduce costs.

Absa Regional Administrator - Fidelity ADT

(2014-01 - 2018-12)

• Monitored alarms and prioritized incidents.
• Logged and closed service calls within SLA.
• Allocated technicians for timely resolution.
• Daily communication with clients.
• Maintained service records.
• Resolved recurring alarm faults.

NQF Level 4 - Ditau High school (2025-12)

Diploma - office computing - Arise Business College (2008-01 - 2008-06)