Pulane Mofokeng

Honours graduate in Applied Psychology with a strong academic foundation in human behaviour, psychological theory, and research methods. Possesses practical professional experience in customer service, administration, and high-accuracy data management, which has developed strong interpersonal communication, observation, and problem-solving skills. Experienced in interacting with diverse individuals, managing sensitive information, and maintaining ethical and professional standards.

Seeking a Psychology Internship where academic knowledge and practical workplace skills can be applied to support psychological services, research activities, and community well-being.

Cashier / Data Capture - National Real Estate (PTY) LTD - Bloemfontein

(2023-03)

• Interact daily with diverse clients, demonstrating strong interpersonal communication and active listening skills.
• Maintain accurate records and process high-volume financial transactions requiring high attention to detail and data integrity.
• Handle customer queries and concerns professionally while maintaining calm problem-solving and conflict management skills.
• Capture and verify information using organisational systems while ensuring confidential handling of client data.
• Prepare reports and documentation requiring analytical thinking and accuracy.

Receptionist - National Real Estate (PTY) LTD - Bloemfontein

(2023-02 - 2023-03)

• Provided professional front-office support and served as the first point of contact for clients.
• Managed communication between clients and staff while demonstrating strong interpersonal and organisational skills.
• Captured and updated client information in company systems while maintaining confidentiality and data accuracy.

Cashier — Customer Service - Pick n Pay - Kroonstad

(2016-04 - 2018-01)

• Assisted customers with product queries while demonstrating effective communication and client support skills.
• Managed high-volume transactions requiring accuracy, focus, and attention to detail.
• Resolved customer concerns and transaction issues using problem-solving and interpersonal skills.
• Supported and trained new staff members in customer service procedures.

Honours Degree - Applied Psychology - University of South Africa

Bachelor of Social Sciences - Psychology & Sociology - University of the Free State

Higher Certificate - Humanities - University of the Free State