Puleng Moleko

Passionate about delivering exceptional customer experiences and driving sales growth, I bring a diverse background in sales and customer service. With a year of hands-on experience as a chat agent, I honed my communication skills and knack for problem-solving.

Currently, I'm expanding my expertise in digital marketing through a course on Coursera, eager to leverage new insights to contribute to dynamic marketing strategies. Let's connect and explore opportunities to collaborate!

Chat Agent (Customer Service)

[Merchants SA], [02/2022 - 12/2022]

• Provided exceptional customer service and support as a chat agent, resolving inquiries promptly and effectively.
• Demonstrated strong sales acumen, consistently meeting and exceeding sales targets.
• Developed rapport with customers, fostering long-term relationships and driving brand loyalty.

Call Center Agent (Sales Consultant)

[O'Keeffe and Swartz], [08/2021 - 01/2022]

• Achieved and Exceeded Sales Targets: Consistently met and surpassed sales targets, demonstrating exceptional sales skills and contributing significantly to revenue growth.
• Recognized Sales Performance: Earned recognition within the organization for outstanding sales achievements, displaying a strong commitment to success in a target-driven environment.
• Professional Development: Attained 120 FAIS (Financial Advisory and Intermediary Services) credits through rigorous training and certification, reflecting a dedication to continuous learning and compliance with industry regulations.

Education 

Phatsima Secondary School

01/15 - 11/17

High School Diploma

Location: [Northwest, Atamelang]

Subjects Studied:

• Mathematics
• Physical Science
• English
• Tswana 
• Life Sciences
• Computer Application Technology
• Life Orientation

Skills

• Sales: Proven record of accomplishment of exceeding sales targets by 5%, with a strong ability to build and maintain client relationships.
• Problem Solving: Demonstrated the ability to analyze complex issues, identify root causes, and implement effective solutions in both customer service and sales.