Logistics Coordinator/Customer Service at SOVEREIGN FOODS (2018-11 – 2020-06)
Logistics and customer service coordination
- Monitor and coordinate transport costs
- Build and maintain good relations with transport providers
- Investigate and resolve all queries
- Process finance-related transactions by order of the Finance Manager and Accountant
- All admin duties related to purchasing orders, CHEP pallets and Crates, suppliers etc
Customer Service at AEGIS / Volkswagen (2015-11 – 2018-10)
Customer service and client relations
- Provide customers with product and service information
- Build and maintain good relations with clients
- Investigate and resolve all customer queries
- Liaise with Dealerships to resolve customer queries
- Complete call logs
Human Resource Specialist at Oakhurst Insurance (2013-09 – 2015-11)
Human resources and compliance management
- Recruitment and selection of staff
- Compliance – disciplinary processes, notifications to the FSB, notifications to the Legal Department
- Maintaining all disciplinary records
Production Clerk at PG Bison (2012-12 – 2013-09)
Production management and data capture
- Data capturing of all production tickets within the Sawmill
- Compiling production reports
- Stock take capturing and quality control
- Sorting out production queries
Registration and Enrolment Officer at Cash Paymaster Services (2012-02 – 2012-12)
Client registration and compliance
- Validate clients' identity documents
- Verification of clients' details and documents
- Customer care and solving queries
- Conduct quality control on the client enrolment process
- Ensure FICA compliance
Senior Yard Supervisor at CAT-WWL Logistics (2010-09 – 2011-06)
Yard supervision and quality management
- Ensuring that sites are running according to prescribed budgets
- Compiling production reports
- Stock take capturing and quality control
- Ensure quality standards of service on-site
- Support Mercedes Benz SA in all operational requirements
- Quality focus with the objective of continual improvements
Rental and Government Unit Co-ordinator at CAT-WWL Logistics (2008-09 – 2010-09)
Coordination of rental and government units
- Ensure a seamless co-ordination of Rental & Govt units between the yard and the suppliers
- Analyse fitments and performance statistics
- Constantly adapt and improve processes and procedures in order to respond to changing needs of the Rental and Government sector
- Ensure that the delivery schedule is adhered to by the carrier companies
Imports sea-freight controller at Bachmann Megafreight Services (2007-09 – 2008-01)
Sea freight import control
- Check service-providers charges and payments
- Arrange clearing & delivery instructions to the client
- Track shipment status of containers on the website for vessel updates and Expected Time of Arrival
- Update registers in SAP System (for client's visibility and update on shipments)
Administration Clerk at Bachmann Megafreight Services (2006-02 – 2007-09)
Administrative and invoice management
- Costing client invoices by compiling a payment distribution sheet
- Capturing of invoices and passing invoices for payment
- Facilitate and maintain comfortable and efficient communication channels with clients
