Pumza Dyani

Qualified and highly experienced Senior Health & Skincare Therapist with extensive expertise in advanced aesthetic, skin rejuvenation, and hair restoration treatments. Skilled in delivering safe, results-driven treatments including PRP, Growth Factor and Exosome hair restoration, laser hair removal, laser tattoo removal, facial and hair microneedling, chemical peels, radiofrequency skin tightening, LED light therapy, facial and hair stamping, and body contouring and cellulite reduction treatments. Passionate about skincare education and professional development with a natural ability to simplify complex treatment protocols.

Experienced in training and mentoring junior therapists. Recognised for building strong relationships with clients, healthcare professionals, and colleagues through exceptional interpersonal skills and a client-centred approach. Seeking to transition into an Education Specialist, Clinical Trainer, or Medical Aesthetics Brand Representative role.

Head Aesthetic Therapist at Life Aesthetics & Hair Restoration Clinic (2024-07 – 2026-04)

Clinical Responsibilities and Administration roles involving client consultations, advanced aesthetic treatments, and clinic operations.

• Conduct comprehensive client consultations and develop personalised treatment plans.
• Perform advanced aesthetic treatments including chemical peels, microneedling, LED light therapy, pigmentation treatments and hair restoration procedures.
• Perform hair restoration microneedling and laser treatments.
• Assist the medical doctor with aesthetic and hair restoration procedures.
• Coordinate treatment plans with the doctor to optimise patient outcomes.
• Capture and maintain before-and-after photographic records.
• Consistently achieve retail and treatment sales targets.
• Assist with reception duties, appointment scheduling and patient enquiries.
• Manage WhatsApp, email and website leads.
• Prepare treatment plans and maintain accurate client records.
• Compile treatment notes and manage patient files.
• Assist with stock control, filing and daily cash-ups.
• Identify opportunities to increase treatment and retail sales.
• Educate patients on treatment options and skincare products.
• Create content ideas and assist with marketing for social media and the company website.
• Collaborate with management and the medical doctor on promotional campaigns.
• Build strong client relationships to encourage retention and referrals.
• Provide management with insights on client feedback, market trends and business growth opportunities.

Assistant Manager & Aesthetic Therapist at Deluxe Laser & Spa (2020-02 – 2023-03)

• Managed clinic stock, inventory and product ordering.
• Performed daily banking and cash reconciliation.
• Coordinated staff rosters and appointments.
• Assisted with reception and administrative duties.
• Delivered staff refresher training and onboarding for new therapists.
• Trained therapists on facial and body electrical equipment.
• Assisted the aesthetic doctor during medical procedures.
• Ensured high standards of hygiene and operational efficiency.
• Promoted aesthetic, body and medical treatments.
• Conducted daily team meetings to motivate staff.
• Performed aesthetic treatments as required.

Manager & In-House Thai Massage Trainer at Enmasse Massage (2018-01 – 2020-01)

• Managed daily operations of the massage studio.
• Led the mobile massage division.
• Trained therapists in Thai Massage techniques.
• Supervised staff performance and service delivery.
• Ensured exceptional client care and operational efficiency.

Spa Therapist at Camelot Spa – Lagoon Beach Hotel (2016-01 – 2017-12)

• Performed a wide range of professional spa treatments.
• Delivered exceptional customer service.
• Maintained high treatment and hygiene standards.

Spa Therapist - Ionithermie Specialist at Steiner Transocean (2013-03 – 2016-12)

• Specialised in Ionithermie Detox Treatments.
• Performed facial and massage treatments.
• Delivered premium spa services aboard cruise ships while maintaining exceptional client satisfaction.

ITEC Diploma in Health & Skincare (2012-12)

Intuitive Plant Medicine