Qiniso Mkize

Skilled in managing schedules, organising documents, and coordinating meetings. Recognised for strong communication and problem-solving skills. Demonstrates reliability and efficiency in supporting team activities and ensuring smooth office operations. Thrives in busy environments and adapts quickly to new challenges.

Organised Administrative

Assistant with knack for streamlining office operations and enhancing productivity. Demonstrates strong communication skills and excels in managing schedules, coordinating meetings, and handling correspondence. Brings proactive approach to problem-solving, ensuring smooth daily operations and contributing to team success. Skilled in utilising office software and maintaining meticulous records, fostering organised work environment.

Administrative Assistant - Evolve - Durban, South Africa

(2019-03 - 2025-05)

• Handled incoming calls and emails, providing prompt responses or directing queries to appropriate departments.
• Answered telephone calls to offer information, direct callers and take messages.
• Handled photocopying documents, updating files and faxing communications for staff.
• Maintained comprehensive filing systems, both digital and paper-based, for easy retrieval of documents.
• Monitored office supplies inventory, placing orders to avoid shortages and maintain operational flow.
• Responded to incoming requests for information or forwarded to appropriate individual.
• Managed confidential information with discretion, upholding data protection standards.
• Supported office operations by taking on ad-hoc clerical duties.
• Received, routed and distributed incoming mail and parcels.
• Secured data by following confidentiality procedures.
• Scanned new documentation into system and classified data using standard codes.
• Processed expense claims and invoices, ensuring accurate financial records and timely payments.
• Provided support to human resources, assisting with recruitment processes and maintaining employee records.
• Organised fair access to office facilities, resources and supplies.
• Liaised with clients and suppliers, fostering positive relationships and facilitating smooth operations.

Waiter - Moses Mabhida Stadium - Durban, South Africa

(2018-09 - 2025-05)

• Served meals and drinks with professionalism and care, ensuring timely delivery to maintain high standards of service.
• Delivered friendly and fast service to process high-volume food and drink orders at peak times.
• Maintained safe hygiene and food handling standards for full compliance.
• Greeted new customers, answered initial questions and took drink orders.
• Greeted new customers and offered immediate seating assistance.
• Cleared and reset tables with clean service ware to uphold faultless restaurant standards.
• Maintained cleanliness and organisation in dining and service areas, adhering to health and safety regulations.
• Took accurate food and beverage orders, relaying specific dietary requests to kitchen staff to meet diverse customer needs.
• Maintained extensive knowledge of food, drinks and menus to answer customer queries.
• Removed discarded trash and used dishes from customer tables.
• Processed payments accurately, handling cash, card transactions, and splitting bills as requested by customers.
• Presented menus, explained daily specials, and made recommendations based on customer preferences to enhance dining experiences.

Retail Cashier - boxer - Durban, South Africa

(2015-08 - 2025-01)

• Handled cash, credit card, and voucher payments, maintaining accurate financial records.
• Processed payments by cash, cheque, or card to complete transactions.
• Maintained clean, tidy and organised checkout areas.
• Processed transactions swiftly and accurately, handling cash, credit, and debit payments.
• Helped customers with specific item requests by answering questions and offering knowledgeable product advice.
• Maintained neat and clean shop floor and storage areas.
• Worked overtime shifts to maintain optimal workflow during busy periods or times of unexpected high volume.
• Handled customer queries and complaints with empathy, offering practical solutions.

Waitress Assistant - International Convention Centre (ICC) - Durban, South Africa

(2016-08 - 2018-06)

• Kept dining area tidy, clearing tables and resetting them for new guests in a timely manner.
• Cleared tables promptly after meals, preparing the space for new guests in a timely manner.
• Cleared and reset tables with clean service ware to uphold faultless restaurant standards.
• Served food and beverages promptly, ensuring timely delivery and maintaining food quality.
• Reset tables between guests to maintain professional dining space and minimise service delays.
• Handled customer complaints with empathy, offering solutions to resolve issues and maintain positive dining experiences.
• Removed dishes, glassware and cutlery from customers when finished, asking for refills or extra courses for upselling purposes.
• Maintained safe hygiene and food handling standards for full compliance.
• Greeted new customers and offered immediate seating assistance.
• Removed discarded trash and used dishes from customer tables.
• Delivered exceptional, friendly and fast service to process high volume of food and drink orders at peak times.
• Greeted guests upon arrival, offering menus and providing recommendations to enhance dining experience.
• Laid tables with clean cutlery, crockery and glassware throughout sittings.
• Created and seated guests to establish prompt, high quality service.

National Senior Certificate - General Education - Impunga High School (2008-12)

Certificate of Higher Education: Grade 12 - General Education - Umzinto (2008)