Queen Nkgatinyane

Results-driven professional with diverse experience in retail, hospitality, and financial services. Experienced in sales, customer service, cash handling, credit consulting, and administrative support. Confident in assisting customers, promoting products and services, processing transactions, and maintaining high standards of professionalism.

A quick learner with excellent interpersonal skills, attention to detail, and a strong work ethic, seeking to contribute to the success of a dynamic organization.

Waitress at Cappuccinos Italian Grill (2017-03 – 2020-03)

• Upheld high standard of cleanliness in all work areas to comply with health and safety
• Optimised customer experience, serving each guest with sincere, positive and enthusiastic attitude.
• Greeted new customers, answered initial questions and took drink orders.
• Processed cash, credit card and voucher payments using POS terminals.
• Seated guests quickly and coordinated timely service to minimise table wait times.

Credit consultant at Laduma hardware and bricks (2025-01 – 2025-05)

• Analyzed client credit profiles to determine eligibility, ensuring adherence to lending policies and improving approval accuracy.
• Advised customers on credit options and repayment plans, enhancing financial understanding and customer satisfaction.
• Collaborated with underwriting teams to resolve discrepancies, accelerating application processing times and reducing errors.
• Monitored account activity to identify risks and prevent potential defaults, supporting portfolio risk management.
• Developed tailored credit solutions aligned with client needs, increasing engagement and fostering long-term relationships.

Sales Assistant at Blue Falcon (2020-06 – 2023-05)

• Processed customer transactions efficiently to ensure accurate sales records and enhance overall checkout experience.
• Maintained stock presentation standards to improve product visibility and support an organized shopping environment.
• Collaborated with team members to replenish inventory promptly, minimizing stockouts and sustaining sales continuity.
• Monitored compliance with safety protocols during store operations to uphold a secure environment for customers and staff.
• Assisted customers in product selection by providing detailed information, contributing to higher satisfaction and repeat visits.

Cashier at Laduma hardware and bricks (2025-05 – 2025-05)

• Processed customer transactions efficiently, ensuring accurate cash handling and minimizing errors at the point of sale.
• Maintained a clean and organized checkout area to promote a safe environment and enhance customer satisfaction.
• Resolved customer inquiries and concerns promptly, improving overall shopping experience and fostering customer loyalty.
• Collaborated with team members to restock merchandise and manage inventory flow, supporting operational continuity.
• Adhered to company policies and security procedures, safeguarding assets and maintaining compliance with regulations.

Matric Grade 12 – Ditlalemeso Secondary School (2012-01 – 2016-12)