Queensley Mamasela

Customer-focused Administrative Assistant and Customer Service Professional with experience in medical reception, call centre operations, and client support. Skilled in managing appointments, handling customer enquiries, coordinating administrative tasks, and maintaining accurate records in fast-paced environments. Proficient in Microsoft Office, email communication, data entry, calendar management, and remote collaboration tools.

Strong problem-solving, communication, and organisational skills with the ability to deliver exceptional customer service in both office-based and remote work environments.

Medical Receptionist - Quad Care

(2025-05 - 2026-02)

• Welcomed and assisted patients professionally and efficiently.
• Managed appointment bookings, confirmations, and schedule changes.
• Answered inbound calls and responded to patient enquiries.
• Maintained confidential patient records and administrative documentation.
• Supported front desk operations in a fast-paced healthcare environment.

Call Centre Agent (Part-Time) - iTalk

(2024-12 - 2025-03)

• Handled high-volume inbound and outbound customer calls.
• Assisted customers with enquiries, complaints, and service-related issues.
• Maintained high customer service standards and met performance targets.
• Demonstrated strong communication, multitasking, and problem-solving skills.

National Senior Certificate - Matric - Kliptown Secondary School (2024-12)