Fleet Specialist at MK Projects (2023-01 – Present)
- Responsible for coordinating daily fleet operations, including supervision of 25 - 30 drivers per shift
- Perform weekly and monthly meetings to ensure application of organisational safety policies are applied
- Serve as company liaison for residential and corporate accounts
- Assist and establish company's standard operating procedures and workflow measures to increase performance output
- Coordinate acquisition of fleet fuel, maintenance, supplies, equipment and services
- Collaborate with suppliers to ensure on-time deliveries and resolve any supply chain disruptions
- Responsible for New Vehicle Acquisition and Procurement
- Liaise with suppliers and internal stakeholders regarding pricing, lead times and deliveries
- Coordinated invoice verification and reconciliation to ensure accurate billing and payment
- Support audit activities by providing vendor-related documentation and compliance records
- Streamline contract management and vendor onboarding processes
- Communicate continuous improvement and value across the organisation
Warehouse Manager at MK Projects (2022-01 – 2023-01)
- Negotiated contracts with suppliers to establish cost and delivery requirements
- Regularly tracked stock levels, promptly ordering low-stock items
- Reviewed monthly billing statements, ensuring accurate invoicing and pay-out procedures
- Performed daily inspection of warehouse grounds for security and safety
- Generated weekly and monthly reports for management perusal
- Issued Purchase Orders daily
Vehicle Clearance Agent at Chocolate Finance (2010-01 – 2019-01)
- Facilitated private vehicle finance with bank pre-approved customers
- Conducted due-diligence and risk management procedures to ensure clearing of bank financed vehicles
- Maintained partner relationships with all major banks (WesBank, MFC, Investec & Standard Bank)
- Provided customers with in-depth account of clearance processes
- Reviewed customer documents for authenticity and verification
- Applied first call resolution - closing approximately 100 calls per day
- Analysed customers' financials and credit reports from various credit bureaus
Quality Assurance and Policy Administrator at Prime Meridian Direct (2006-01 – 2010-01)
- Screened and assessed calls made by Sales Agents, managing 20 calls per day
- Evaluated adequacy of quality assurance standards as aligned with business rules
- Collected and compiled statistical data for management review
- Monitored and recommended corrective and preventative actions to minimise disputes
- Processed customer re-instatements and forwarded cancellation requests to relevant departments
- Emailed customer refund requests to relevant Accounts Office(s)
- Monitored business retention rate and maintained document management systems
- Exercised confidentiality and discretion upon handling all client information
