Quinisha Bailey

Debt Collection Accounts Manager with 3 years of experience leading high-performing collection teams, optimizing recovery strategies, and ensuring compliance with financial regulations.

Debt Collection Accounts Manager - Bokwa Incorporated

(2023-02)

Debt Collection Accounts Manager with 3 years of experience leading high-performing collection teams, optimizing recovery strategies, and ensuring compliance with financial regulations.

• Led a team of 30 collectors, achieving improvement in recovery performance within the first year.
• Developed and implemented collection strategies for early- and late-stage delinquency portfolios.
• Monitored daily team performance, set KPIs, and delivered regular coaching and training sessions.
• Ensured compliance with regulatory frameworks, internal policies, and industry best practices.
• Reduced escalated disputes/complaints through improved communication and negotiation strategies.
• Collaborated with credit risk and finance teams to refine scoring models and write-off policies.
• Prepared monthly performance and forecast reports for senior management.

Counsellor (Practicals for SACAP) - Counselling Hub

(2024-05 - 2024-10)

• Conducted supervised counselling sessions with clients, applying basic therapeutic skills such as active listening, empathy, and reflection
• Assisted with client intake processes, including gathering background information and completing case notes
• Observed experienced counsellors to develop practical understanding of counselling techniques
• Maintained accurate and confidential client records in accordance with ethical guidelines
• Participated in regular supervision sessions and case discussions to support professional development
• Provided emotional support to clients presenting with challenges such as stress, academic pressure, and interpersonal issues
• Referred clients to appropriate services when issues required further intervention

Client Support Consultant - Healthbridge

(2022-12 - 2023-02)

Client service consultant by healthbridge.

• Wowing of clients and prospective clients with superior first-point-of-contact resolution.
• System queries
• Claims queries
• Capturing new client information by updating
• Follow ups of claims and systems

Credit Controller- Individual - Car track

(2018-06 - 2019-03)

Left to complete studies

• Ensure that all outstanding payments are made timeously
• Monitor sales ledger and age analysis timeously
• Provide quality technology and information to clients and partners
• Uphold the promise to clients to meet and exceed first rate service

Admin Assistant - Kent Electrical

(2017-01 - 2018-05)

• Monitor employee receivable accounts
• Customer Queries
• Distribute receivable statements to debtors
• Ensure that all documents are filled timeously and correctly

Admin Assistant - Lenmed Clinic-Doctor Gulston

(2016-01 - 2016-06)

• Scheduling of appointments
• Requesting authorization from Medical Aid
• Capturing of Patient details
• Filling of Accounts and Patients medical records
• Follow up on outstanding accounts

Bachelor of Applied Social Science - Psychology and Counselling - SACAP – The South African College of Applied Psychology

Economics & Management Science - UNISA (2019-01 - 2019-12)

Nursing Assistant Diploma - Empilweni Nursing College (2016-01 - 2016-12)

Grade 12 Senior Certificate - Abbotts College Johannesburg