Debt Collection Accounts Manager - Bokwa Incorporated
(2023-02)
Debt Collection Accounts Manager with 3 years of experience leading high-performing collection teams, optimizing recovery strategies, and ensuring compliance with financial regulations.
- Led a team of 30 collectors, achieving improvement in recovery performance within the first year.
- Developed and implemented collection strategies for early- and late-stage delinquency portfolios.
- Monitored daily team performance, set KPIs, and delivered regular coaching and training sessions.
- Ensured compliance with regulatory frameworks, internal policies, and industry best practices.
- Reduced escalated disputes/complaints through improved communication and negotiation strategies.
- Collaborated with credit risk and finance teams to refine scoring models and write-off policies.
- Prepared monthly performance and forecast reports for senior management.
Counsellor (Practicals for SACAP) - Counselling Hub
(2024-05 - 2024-10)
- Conducted supervised counselling sessions with clients, applying basic therapeutic skills such as active listening, empathy, and reflection
- Assisted with client intake processes, including gathering background information and completing case notes
- Observed experienced counsellors to develop practical understanding of counselling techniques
- Maintained accurate and confidential client records in accordance with ethical guidelines
- Participated in regular supervision sessions and case discussions to support professional development
- Provided emotional support to clients presenting with challenges such as stress, academic pressure, and interpersonal issues
- Referred clients to appropriate services when issues required further intervention
Client Support Consultant - Healthbridge
(2022-12 - 2023-02)
Client service consultant by healthbridge.
- Wowing of clients and prospective clients with superior first-point-of-contact resolution.
- System queries
- Claims queries
- Capturing new client information by updating
- Follow ups of claims and systems
Credit Controller- Individual - Car track
(2018-06 - 2019-03)
Left to complete studies
- Ensure that all outstanding payments are made timeously
- Monitor sales ledger and age analysis timeously
- Provide quality technology and information to clients and partners
- Uphold the promise to clients to meet and exceed first rate service
Admin Assistant - Kent Electrical
(2017-01 - 2018-05)
- Monitor employee receivable accounts
- Customer Queries
- Distribute receivable statements to debtors
- Ensure that all documents are filled timeously and correctly
Admin Assistant - Lenmed Clinic-Doctor Gulston
(2016-01 - 2016-06)
- Scheduling of appointments
- Requesting authorization from Medical Aid
- Capturing of Patient details
- Filling of Accounts and Patients medical records
- Follow up on outstanding accounts
