Quinton Liedemann

My main objective is always to add value to the organization. I aim to provide the best possible assistance to the user/ client, take ownership of calls and follow through to resolution of said calls. My calm demeanor has had a positive influence in high-pressure environments.

Service Desk Analyst • Team Lead - EOH Mtombo/ SANBI

(2018-01 - 2020-01)

• Team Lead
• Reporting
• Polycom meeting venue administration and connection

Service Desk Analyst • Analyst - Deloitte Consulting SA/ EOH Mtombo/ SANBI

(2012-09 - 2018-01)

• Call logging
• Call escalation
• Remote Support – Telephonic and remote tool
• First point of contact/ walk-ins
• Avaya telephony support- troubleshooting, extension creation
• Provide/ Restrict WiFi AP access
• Assign and administer MTN APN SIMs and limits
• User updates on Active Directory

Desktop Support/ Data Capture • Support - Merchant Factors (Pty) Ltd

(1998-05 - 2012-01)

• Desktop support for Windows OS's
• Install company's proprietary software for clients
• Windows Server administration
• Hardware and software support (printers, PC's, AV's, etc)
• Procurement

Matric Exemption/ Bachelors - Portland High School (1991)

CompTIA A+ - Infoskill Training Solutions (2001 - 2008)

CompTIA N+ - Infoskill Training Solutions (2001 - 2008)

CompTIA Server + - Infoskill Training Solutions (2001 - 2008)