Call centre agent at Capitec Bank (2016-06 – 2025-09)
Handling high-volume inbound calls and updating customer databases
- Handling high-volume inbound calls
- Updating customer databases and CRM systems accurately
- Resolving customer queries and complaints in a timely manner
- Meeting daily/monthly targets for call times and sales
Call centre agent at MTN (2014-01 – 2014-11)
Handling high-volume inbound service calls and resolving customer queries
- Handling high-volume inbound (service)
- Resolving customer queries and complaints in a timely manner (Prepaid/Data or Simswap/number porting)
- Meeting daily/monthly targets for call times and sales
Accounts clerk at Interwaste (2013-05 – 2014-01)
Processing financial transactions and maintaining account records
- Accounts Payable/Receivable: Process, verify, and reconcile invoices, expense reports, and purchase orders
- Data Entry: Input daily financial transactions into software, maintaining accuracy and compliance with financial policies
- Bank Reconciliation: Reconcile bank statements, credit card charges, and handle payment discrepancies
- Month-End Support: Assist in month-end and year-end closing procedures, including preparing financial reports and schedules
- Records Management: Maintain organized, secure physical and digital filing systems for all financial documentation
- Communication: Resolve billing discrepancies with clients, ensuring positive relationships
Administration clerk at Maxt solution (2008-01 – 2011-11)
Data management, communication, operational support and financial administration
- Data Management: Maintained digital and physical filing systems, resulting in improved retrieval times
- Communication: Acted as the first point of contact, handling incoming calls, emails, and visitor inquiries professionally
- Operational Support: Processed documents, prepared reports, and managed inventory of office supplies
- Financial Admin: Performed basic bookkeeping, including tracking expenses, invoicing, and processing payments
- Petty Cash Management: Reconcile the fund, usually monthly, by ensuring the cash on hand plus receipts equals the authorized fund balance. Replenish the fund when it runs low, usually through a check or transfer from the main company account, matching total expenses recorded
