Rafeeqah De Roos

Customer orientated and ensuring that customer objective and needs are met - customer led experiences. Monitoring and tracking of stock within the business and ensuring such controls are in place. Trust ensure daily cash and income variances were aligned

Shop assistant - Spit fire designs

(2014-12 - 2016-12)

• Customer orientated and ensuring that customer objective and needs are met - customer led experiences.
• Monitoring and tracking of stock within the business and ensuring such controls are in place.
• Trust ensure daily cash and income variances were aligned

Customer service representative - Capita SA

(2017-01 - 2019-02)

• Customer service centre linked to mobile interactions
• Address queries and concerns from customers
• Ability to handle difficult customers in their interactions

Senior teller consultant - Old Mutual SA

(2019-03 - 2023-11)

• Direct inbound and outbound call centre
• Financial services centre - ensuring customers are properly covered in terms of life stages.
• Weekly / daily and monthly sales targets.
• Specialised in collecting and analysing data to improve team outcomes.
• Provided coaching and problem-solving assistance to the team

Sales Manager - Old Mutual SA

(2024-12)

• Set and deliver/direct-channel sales targets (volume, revenue, conversion, persistency).
• Develop annual/quarterly sales plans and target customer segments.
• Recruit, coach, and manage direct-sales teams; set KPIs and run performance reviews.
• Oversee tele-sales, inbound/outbound, and digital channels; optimise lead allocation and CRM use.
• Monitor pipeline and conversion funnel; produce performance reports and dashboards.
• Ensure compliance, conduct QA (call/file audits) and manage complaints escalation
• Implement digital sales tools and automation to reduce cycle time and cost per sale.
• Liaise with underwriting, legal, operations and finance; provide market feedback for product/strategy.

National senior certificate - Portland High school (2016)

Bachelors - Generic Management - Skills development professionals (2024 - 2025)

Certificate - Business Analysis - Faculty training institute (2024 - 2025)