Shop assistant - Spit fire designs
(2014-12 - 2016-12)
- Customer orientated and ensuring that customer objective and needs are met - customer led experiences.
- Monitoring and tracking of stock within the business and ensuring such controls are in place.
- Trust ensure daily cash and income variances were aligned
Customer service representative - Capita SA
(2017-01 - 2019-02)
- Customer service centre linked to mobile interactions
- Address queries and concerns from customers
- Ability to handle difficult customers in their interactions
Senior teller consultant - Old Mutual SA
(2019-03 - 2023-11)
- Direct inbound and outbound call centre
- Financial services centre - ensuring customers are properly covered in terms of life stages.
- Weekly / daily and monthly sales targets.
- Specialised in collecting and analysing data to improve team outcomes.
- Provided coaching and problem-solving assistance to the team
Sales Manager - Old Mutual SA
(2024-12)
- Set and deliver/direct-channel sales targets (volume, revenue, conversion, persistency).
- Develop annual/quarterly sales plans and target customer segments.
- Recruit, coach, and manage direct-sales teams; set KPIs and run performance reviews.
- Oversee tele-sales, inbound/outbound, and digital channels; optimise lead allocation and CRM use.
- Monitor pipeline and conversion funnel; produce performance reports and dashboards.
- Ensure compliance, conduct QA (call/file audits) and manage complaints escalation
- Implement digital sales tools and automation to reduce cycle time and cost per sale.
- Liaise with underwriting, legal, operations and finance; provide market feedback for product/strategy.
