Rakgadi M

A results-driven Junior Solution Analyst with expertise in business analysis, agile methodologies, and Salesforce solutions. Skilled in backlog management, user story creation, and system integration, ensuring seamless development processes. Holds 3X Salesforce certifications (Associate, Administrator, and Platform Developer I) and successfully completed intensive Salesforce bootcamps.

Proficient in data mapping, service testing, and stakeholder management, optimizing workflow efficiency. Experienced in facilitating discovery workshops and agile iteration meetings to align business and technology objectives. Adept at problem-solving, collaboration, and delivering high-quality solutions.

Junior Solution Analyst at ABSA Group (2023-05 – 2025-12)

• Facilitated clear business and technology alignment by actively participating in discovery and inception workshops, ensuring a shared understanding of requirements.
• Enhanced sprint efficiency by refining and updating the backlog, ensuring well-prepared tasks for development.
• Improved development accuracy by creating detailed User Stories and Acceptance Criteria, reducing misalignment.
• Optimized system integration by obtaining, converting, and testing services for seamless implementation.
• Strengthened data integrity through precise data mapping, ensuring accurate and efficient data flow.
• Streamlined agile workflows by actively engaging in iteration meetings, enhancing planning and retrospective insights.
• Fostered stakeholder collaboration by effectively managing communication, ensuring alignment with business objectives.

Salesforce Administrator and Salesforce Platform Developer Trainee at CapaCiTi (2022-11 – 2023-10)

• Achieved 3X Salesforce Certifications in Associate, Administration, and Platform Developer I, demonstrating expertise in Salesforce solutions.
• Successfully completed three Salesforce bootcamps, enhancing technical skills and industry knowledge.
• Secured a host placement at Absa Group, gaining hands-on experience in a professional Salesforce environment.

National Diploma in Financial Information Systems – Tshwane University of Technology (2021)

Grade 12 – Dinwiddie High School (2015)