Facilities Lead
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Ensure the execution of facilities required are in line with the organisational values and performance framework.
Clearly defined and measurable service output to meet customer business needs.
Monitor service delivery to client via customer satisfaction survey, audits, supplier evaluations, feedback.
Maintain standards of service delivery process and SLA.
Providing accommodation support, planning and projects, providing a support function to visiting consultants with accommodation, airport transfers, etc
An experienced and driven admin, facilities and procurement lead with an impressive background who has spent multiple years within admin, facilities and procurement operations achieving operational excellence by driving continuous business improvement initiatives on service quality and levels through the availability of people, processes, and technology. Providing a strategic property, facilities, administration, procurement, and a financial support function to all departments. Delivering exceptional daily services that exceeds customer’s experience through proactive, innovative, agile, and appropriate solutions. Managing objective working relationships with a variety of stakeholders, including end users, SME’s project managers and senior staff members. Resolving customer queries efficiently, and within agreed timelines maintaining and focusing on the brand.
Education: Matric at Crossmoor Secondary School,
1st year National Diploma in Medical Technology at ML Sultan,
Part BCOM Banking at IOB
All health and safety certificates