Technical Manager
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Senior Networking Engineer and Technical Manager with 12+ years of ISP industry experience, including several years in leadership roles. Skilled in designing, deploying, and optimizing large-scale, multi-vendor network infrastructures to ensure reliability, scalability, and security. Experienced in managing teams, driving technical projects, and implementing solutions that improve uptime and performance. Known for delivering results under pressure and bridging the gap between technical execution and business goals.
Lead overall network strategy, design, and implementation across multi-vendor ISP infrastructure. Spearheaded a core network modernization project, migrating from legacy hardware to a redundant Huawei-based core. Manage, train, and mentor support agents and network technicians, fostering technical excellence and accountability. Oversee high-site and FTTH infrastructure, including design, upgrades, bandwidth monitoring, and redundancy planning. Extended to critical data center operations at Teraco, managing power (A/B feeds), cabling, DCIM, and hardware lifecycle. Drive server and network environment management, including advanced BGP routing (route reflector clusters, BGP attribute values, complex migrations with major providers), IP assignments, Proxmox servers, backups, and remote access solutions. Designed and implemented advanced features like MCLAG/LACP, QinQ, ERPS and BGP-RR. Plan, document, and supervise client projects and technical rollouts, assisting technicians with complex installations and escalations. Liaise with vendors for equipment procurement, setup, troubleshooting, and upgrades. Implement and maintain security policies, disaster recovery plans, and compliance procedures (ICASA, redundancy, server resilience). Proactively focused on enhancing security through DDoS mitigation strategies and formal Incident Response planning. Develop and deliver technical training programs and documentation for staff and clients to ensure knowledge transfer and process consistency. Lead technical escalations from support or operations, providing solutions for critical network issues. Initiate and evaluate new technologies, monitoring tools, and automation solutions to improve performance and efficiency.
Matric - 2012
CCNA (2013 and 2018 recertified)
IPv6 Network Engineer Silver (2024)
