Randy Lola

I am a vibrant, enthusiastic professional with a natural passion for connecting and communicating with people from all walks of life. I thrive on bringing fresh ideas and creative strategies to the table, always stepping forward proactively to take on new challenges. With a deeply optimistic outlook and an adventurous spirit, I am a lifelong learner who stays calm, focused, and gives my absolute best when the pressure is on.

Operations agent at Synergy (Nutun cx) (2018-01 – 2020-02)

• Retaining Customers who were looking to cancel their contracts
• Responsible for the capturing of data regarding incidents of insured customers
• Responsible for maintaining work procedure set standards
• Advising customers on procedures of filing claims
• customer care supervisor
• De-escalating and handling supervisor queries when Customer requested

Administrative Assistance at Conscientia Health (2021-01 – 2023-04)

• Client orientated environment.
• Filing, data analysis
• Process Payment
• Reviewing patience profiles for next appointment
• booking new patience/rescheduling old patience
• Auditing patience progress.

Travel Operator at Outworx (2023-06 – 2024-08)

• Responsible for amending pre-travel booking
• Liaising with suppliers
• Pre-booking flights/hotels/transfers
• Amending customers personal booking details
• Customer Support.
• Process payment

Retail support at Concentrix- Amazon USA (2024-10 – 2025-11)

• Liaising with 3rd party sellers
• Resolve payment inquiries

Team Leader at Amalfi - HudaBeauty (2025-11 – Present)

• Track and monitor orders
• Performance monitoring and operational control
• Administrative and team support

Matric – Futura High School (2015)

Certificate in Business Analysis & Process Management – Coursera Network

Certificate of completion/attendance in BPO Industry – BPO Skills Academy