Admissions Officer at Emeris College (formerly Varsity College) (2026-01 – 2026-03)
Fixed-term contract role managing student applications and registrations with focus on documentation accuracy and data integrity.
- Manage student applications and registrations, ensuring all documentation is accurately uploaded and profiles are up to date
- Resolve student queries via email and telephone, maintaining clear and professional communication throughout
- Work daily with tracking reports to monitor query statistics, ensuring team targets are met within deadlines
- Collaborate with administrative teams to ensure data integrity and process compliance during peak registration periods
National Exam Invigilator at Emeris College (2025-03 – Present)
Part-time contractor responsible for exam venue setup, student monitoring, administering national tests/exams, time keeping, etc.
- Set up exam venues and monitor students to ensure strict adherence to rules and regulations, collecting question paperwork from office before scheduled start ensuring integrity and privacy is upheld, distributing to and retrieval from students ensuring all paperwork are accounted for and none leave the venue with students and finally returning completed papers to the office safely.
- Complete detailed administrative records for each exam session, ensuring all information is accurate for audit and query purposes.
- Escalate technical or procedural issues promptly, maintaining venue integrity and student confidentiality.
Freelance & Contract Experience (Various Clients) at Self-Employed (2018-01 – Present)
Multiple freelance and contract roles including home bakery business, bookkeeping services, electronics repair, transcription, and pet/house sitting.
- Dough-Ray-Me Home Bakery: Business registered September 2024 for baking and selling sweet & savoury treats at weekly Sunday market with full responsibility for income/expense tracking, ingredient management, quality control, and customer relations
- Bookkeeping Services: Captured and maintained financial records for small businesses including debtors, creditors, and general ledgers; designed Excel spreadsheets for accurate financial tracking used for tax submissions
- Electronics Repair & Technical Support: Diagnosed and resolved hardware/software issues for computers; assisted with DStv decoder troubleshooting, installations, and setup
- Transcription Services: Transcribed audio and video files accurately with quality rating above 4.2/5
- Pet & House Sitting: Managed all aspects of home and pet care including medication administration during extended absences
Night Auditor / Receptionist at Garden Court Marine Parade – Southern Sun (2018-09 – 2022-12)
Flexi-permanent role promoted to Night Auditor Supervisor within six months, managing hotel operations independently during night shifts including financial reconciliation and guest services.
- Promoted to Night Auditor Supervisor within six months, responsible for running the hotel independently during night shifts, especially throughout the COVID-19 period
- Conducted end-of-day financial reconciliations, compiling detailed audit packs for senior management and external auditors
- Managed all guest queries during night shifts across housekeeping, maintenance, and food & beverage—resolving issues calmly and efficiently
- Trained extensively on Micros Opera Express (hotel management system) and held supervisor-level system access to override and authorise transactions
- Maintained First Aid Level 1 certification and oversaw Front Office first aid kit compliance
Customer Service Representative at Multichoice DStv (2012-11 – 2018-09)
Temporary position converted to permanent, managing customer account billing, technical troubleshooting, and installation queries across multiple channels. Selected for special projects including system implementation and outbound campaign leadership.
- Managed account billing, technical troubleshooting, and installation queries for customers across walk-in and telephonic channels
- System Implementation (2016): Trained branch and agency staff on new billing system; travelled to Eastern Cape to support third-party retailers; reported system bugs and assisted with troubleshooting
- Outbound Campaign Lead: Oversaw appointment of work, communicated with senior management, compiled reports, and tracked query resolution for overflow call centre campaign
- Created Excel-based tracking tools for stock, attendance, and employee performance statistics—used by management to monitor team productivity
- Served as Team Supervisor (2IC), handling complex client escalations, managing attendance, and stepping in for the manager when required
- Achieved RE5 compliance and sold/processed decoder insurance products
Clerk / Yard Supervisor at Natrans (2011-04 – 2012-10)
Clerk and yard supervisor role.
Data Capturer at ScanCo (2011-02 – 2011-04)
Data capturer position.
Casual Store Helper at Crazy Store (2010-08 – 2011-02)
Casual store helper position.
