Reabetswe Kgaratsi

A versatile professional with hands-on experience in customer service, sales, and business operation, driven by proactive approach to problem-solving and excellent communication, looking for employment within a dynamic environment where my diverse skill set can be utilized to support team goals and drive daily success.

Nail technician - Self-employed

(2024-02 - 2024-11)

• Operated daily business functions including scheduling, inventory management, and customer appointments
• Managed customer records and maintained accurate client information in booking system
• Handled cash transactions, invoicing, and financial record-keeping with precision
• Implemented business procedures for client service delivery and quality standards
• Ensured compliance with health, safety, and data privacy regulations for customer information
• Built customer relationships through professional communication and service follow-up
• Managed inventory of supplies, tracked stock levels, and coordinated vendor purchases
• Operated booking/software systems for appointment scheduling and customer management

Independent Sales agent - Success Promotions

(2024-11 - 2026-03)

• Handled customer inquiries for stuck applications, troubleshooting and resolving issues professionally
• Assisted 50+ customers daily via phone to generate and deliver account statements accurately
• Captured and recorded customer information with 99% accuracy in CRM database system
• Followed application procedures correctly to process customer requests and ensure compliance
• Proven ability to work in target-driven environments and consistently meet sales goals
• Maintained customer confidentiality while handling sensitive personal and financial information
• Focuses on building trust and understanding customer prefences before making recommendations
• Skilled in crafting tailored pitches that highlight how a product solves a customer's need

Matric - Town View High school (2023)