Project Manager (Data Centre Infrastructure) - HiTech-Gregfor (PTY) Ltd - South Africa
(2023-01 - 2025-03)
Contract position managing Data Centre Infrastructure projects throughout the project lifecycle.
- Co-ordination and implementation of Data Centre Infrastructure projects throughout the project lifecycle
- Schedule, chair and document project planning meetings
- Risk identification and mitigation
- Facilitate design meetings
- Co-ordinate design finalization and sign-off
- Manage on-site resources
- Determine project resource requirements
- Cost Estimations
- Regular project progress updates shared with stakeholders
Project Manager (PMO and Service Delivery Lead) - Motivity ICT - South Africa
(2021-04 - 2022-06)
Contract position managing Service Delivery Managers and establishing Project Management Office.
- Service Delivery Lead – managing 6 x Service Delivery Managers
- Participate in ongoing service delivery reviews and also on new business growth calls with client / internal stakeholders
- Responsible for identifying, implementing and review of service improvement initiatives
- Drive productivity improvements as per plan and control cost of operation
- Liaison with the Client to understand delivery requirements and effectively engage and communicate expectations to the Internal Teams
- Major Incidents Database – Capturing of all Client processes Downtimes / Application Issues & Major Downtimes for usage in future
- Responsible for client satisfaction by ensuring that services are delivered according to agreed Service Level Agreements (SLA) and other contractual obligations
- Commercials and billing management
- IT License Renewals related to IT Infrastructure services
- Ensure that hardware end of life forecasts is in place
- Hardware asset life cycle management
- Responsible for Internal customer service and act as the point of escalation for the client in certain circumstances
- Ensure that Health, Safety is maintained and compliance with Company procedures and legal obligations are met
- Allocate HSE responsibilities and duties to personnel
- Oversee and ensure that HSE-related documents are kept up to date and ensuring that audits and reports are produced, liaising with the necessary parties
- Enhance the Client's working relationship to build longer relationship
- Drive continuous improvement to improve service delivery to customers
- Provide direction and leadership in the general management and operations of the team
- Provide thought leadership to clients with regard to digital solution provisioning
- Ensure effective management of resources (i.e., budget/finances, asset)
- Manage compliance management processes within the department
- Set up the Project Management Office in the organisation
- Compiling Project Management documentation for all project stages
- Remote monitoring rollout to remote sites throughout South Africa
- Project installations managed: Fibre optic, LTE, WiFi, routers, mobile staging, device configuration, CCTV
Project Manager (ISP/Infrastructure) - IN2 I.T. Technologies (PTY) LTD - South Africa
(2017-07 - 2018-11)
Contract position managing multiple ISP and infrastructure projects with responsibility for project documentation, resource allocation, and stakeholder management.
- Perform the overall day-to-day management of multiple projects to ensure that project objectives are achieved within time/cost/quality constraints
- Responsible for project documentation, including project plan and weekly status reports
- Responsible for ensuring that project business and IT requirements are captured and documented
- Report project progress on a regular basis to ensure the project's overall direction and integrity
- Identify, assess, and manage risks
- Manage project scope and change control and escalate issues where necessary
- Liaise with vendors and/or suppliers in relation to the project
- Liaise with the Quality Assurance team to ensure that project is tested and that test plans are aligned with project requirements
- Direct and motivates the project team
- Facilitate regular project and update meetings
- Take responsibility for overall progress and use of resources
- Ensure project objectives are understood and met, ensuring that the Project Team members understand the requirements
- Ensure all groups are adequately consulted and are satisfied with each deliverable as it effects their specialist area
- Track and report project actual expenditures as compared to the budget and effectively manage the project to successful completion within tolerances
- Manage multiple complex projects simultaneously
- Project negotiation, organization and facilitation
- Develop effective partnership relationships with portfolio stakeholders
Service Delivery Manager - Neotel (Pty) Ltd - South Africa
(2016-08 - 2017-07)
Service Delivery Manager responsible for overseeing service delivery processes and ensuring customer satisfaction through SLA achievement.
- Oversee and provide guidance on Service Delivery process from start to finish
- Manage Service Delivery SLA achievement and high level of customer satisfaction
- Monitor overall performance of services and timelines to deliver
- Communication around issues and opportunities
- Building, maintaining and analysing service reports and address any possible delays
- Distribute service reports weekly to key internal resources and clients and raise any potential issues
- Communication across organizational boundaries
- Ensure operations teams are aware of changes and are prepared
- Drive the delivery of all orders in the order portfolio within customer committed deadlines as per order specification
- Ensure prompt scheduling of appointments for surveys, installation and operational testing of orders, within SLA requirements
- To ensure seamless Service Handovers from customers and finance
- Proactively identify issues and risks with mitigation plans
- Provide customer status/feedback reports
- Proactively manage and resolve customer escalations
Project Manager (I.T. Infrastructure) - Datacentrix (Pty) Ltd - South Africa
(2016-01 - 2016-03)
- Managing an Infrastructure Project for African countries
- Project reporting to in country CIO's, producing project dashboards and progress reports
- Managing resource planning
- Managing the change at customer site
- Hardware forecasting
- Creation of project schedules
- Managing the project budget
- Infrastructure responsible for: installation and configuration of monitoring tool, configuration of international WAN links, installation of converged data centre, installation of iWan, extranet, installation of IP Telephony and configuration of GSM links
Project Manager (Managed Print Services – MPS) - Hewlett Packard South Africa - South Africa
(2014-03 - 2015-05)
- Managing transition and transformation of managed print services
- Responsible for generating a deployment and hardware roll out plan
- Setting up the supplies management and all other defined services in the SOW
- Managing generation of a balanced deployment fleet design
- Working in a global virtual team of project resources
- Managing the change at customer site
- Responsible for deploying the services on time, upon specification, upon customer satisfaction and upon implementation budget
- Drive customer acceptance according to schedule to trigger revenue generation
- Hardware forecasting
- On completion of deployment, hand over to operations
- Risk log and mitigation
- Vendor management
Project Manager (AV/VC & VoIP) - Dimension Data South Africa - South Africa
(2011-07 - 2013-08)
Project Manager managing Audio/Visual, Video Conference and VoIP projects using PMBOK methodology.
- Creating and executing project management plans and project schedules
- Identifying required resources and assigning responsibilities
- Managing day-to-day aspects of project and scope
- Reviewing deliverables before passing to client
- Applying PMBOK Methodology and ensuring project standards
- Preparing for engagement reviews and quality assurance procedures
- Ensuring project documents are complete and current
- Project budget
- Tracking and reporting team hours and expenses on a weekly basis
- Managing project budget
- Determining appropriate revenue recognition, ensuring timely and accurate invoicing, and monitoring receivables for project
- Following up with clients, when necessary, regarding unpaid invoices
- I have successfully completed projects in the Dimension Data Converged Communications IPT, Network Integration and Security LOB's
Project Manager - T-Systems South Africa - South Africa
(2008-11 - 2011-06)
Project Manager managing network installations plan, design, build and construct phases with adherence to project management frameworks.
- Manage the plan and design phase of network installations
- Manage the build and construct phase of network installations
- Manage and ensure all 3rd party line and equipment orders are properly executed, ensuring infrastructure components are received in the shortest time possible to minimise delay and implementation time to client networks and services
- Ensure that a Network Engineering Plan is accepted and signed off for every project
- Ensure effective network migrations with minimum business and service impact to the client
- Project Reporting; dashboards and progress reports
- Adhere to agreed project management frameworks and methodologies
- Time frame engagements for implementing agreed projects
- Run projects according to agreed budget, time and quality
- Manage scope creep and project contingencies
- Managing allocated resources on projects
- Ensure user acceptance sign off is complete for every completed installation and also acceptance by BAU
Project Manager - Dimension Data Advanced Infrastructure - South Africa
(2002-08 - 2008-10)
Project Manager managing projects according to Dimension Data's Primer (PMBOK) methodology with focus on scope definition, client communication, and budget/schedule tracking.
- Manage projects according to Dimension Data's Primer methodology. (PMBOK)
- Ensure that the original scope of work is defined and agreed to by all relevant parties
- Communication with clients to understand their overall objectives and requirements
- Maintain positive and ongoing relationships with clients by assessing their needs, updating them on project progress and presenting the final product within budget, quality and time
- Provide project leadership in all aspects of the project
- Manage change control and risk
- Ensure communication throughout project life cycle
- Forecast and track project budgets and schedules
- Facilitate project planning sessions and workshops
- Document and sign off variations to original scope of work
- Update to clients and management on a regular basis on current projects
