Refentse Sepeng

Results-driven sales, account management, and customer retention professional with experience in B2B business development, customer success, retail sales, and client relationship management. Skilled in lead generation, account retention, customer engagement, and identifying revenue growth opportunities.

Retention Advisory Account Intern - Sage

(2025-06 - 2026-06)

• Supported customer retention initiatives and account management activities
• Engaged with clients to strengthen relationships and improve satisfaction
• Assisted with renewal and retention processes to reduce churn
• Collaborated with internal teams to resolve customer concerns
• Maintained accurate customer records and account updates

Owner / Business Operator - Cleaning Products Supply Business

• Managed B2B sales and client relationships
• Generated leads, prepared quotations, and negotiated contracts
• Maintained long-term customer accounts and repeat business

Sales Consultant - @home (TFG Group)

• Delivered exceptional customer service and achieved sales targets
• Assisted customers with product selection and upselling opportunities
• Built strong customer relationships to drive repeat sales

Bachelor of Business Administration - BBA - Milpark Education (2024)