Refilwe Finah

I am dynamic and results-driven sales professional with over 5 years experience in driving sales targets, accounts management and team work within FMCG sector. Proven expertise in growing revenue, expanding market share, implementing promotions and cultivating healthy costumer relationships. Adaptive at high performing sales environment, analyzing market trends and executing strategic initiatives that enhance business performance.

DEBT COLLECTION AGENT at DISCOVERY INSURANCE PARKTOWN (2024-02 – 2025-11)

• CONFIRMATION: Ensuring that i have the correct costumers by Confirming their identification details.
• CONTACT AND DEMAND: Initiating contact to inform the customer of the outstanding amounts and demanding. Made 100+ outbound calls daily.
• NEGOTIATIONS: Working with debtors to set up payments plans or settle the debt for less than the amount.
• Reduced policy cancelation by 30% by aligning debit orders with debtors salary dates.
• EDUCATION: Educated costumers on the consequences of police lapse per FAIS and short-term insurance ACT REQUIREMENTS.
• Maintained 50% of QA score with full POPIA and FAIS compliance on all recorded interactions.

SALES AGENT at MACBAN DIRECT MARKETING RANDBURG (2023-02 – 2024-01)

• MARKETING: Spot potential costumers, identifying their needs and use of the product.
• SELLING: Presenting the product to the costumer, outlining the use of the product, the sale contract and payment, achieved 40% of the daily sales targets.
• SIGNING DEAL: Ensuring the costumer understood the payments settlements and insurance plans, reading them the policy and conditions of the agreement, and signing the deal.
• COMPLIANCE: Recorded the interaction and agreement of the customer in alignment with COMPLIANCE.

CALL CENTRE AGENT at FMCG SECTOR FOSCHINI GROUP MAHIKENG (2017-02 – 2021-11)

• Managed portfolio of 300+ Foschini/Exact store cards accounts in 30-180 days arrear bucket.
• Contacted 60+ costumers daily through outbound calls to negotiate payments arrangements and settlements.
• Achieved monthly cash collection targets, recovering average payments per month.
• Reduced roll rates from 80 to 50 days by 15% through early intervention and PTP follow-ups.
• Udecated costumers on accounts rehabilitation, interest charges, and consequences of legal handover per National Credit Act.
• Maintained 100% of compliance with NCA, POPIA and Edcon QA standards on all records calls.
• Updated costumer details and traced skipped debtors using TransUnion, Experian and Internal Edcon CRM.
• Processed debit orders mandates, EFT pay and In-store payments arrangements.

Bartender/Cashier at In The Mix Lounge And Restaurant Mafikeng (2020-06 – 2022-07)

• Clean the working station
• Serve costumers food and beverages
• Stocktaking
• Operating POS system
• Bookings confirmations and preparations

NATIONAL SENIOR CERTIFICATE – MOCOCE SECONDARY (2011-01 – 2014-11)