Refilwe Mamafa

To enhance my professional skills, capabilities and knowledge in an organization which recognizes the value of hard work and trusts me with responsibilities and challenges.

Groundbreaker - Love life Trust

(2011)

Responsible for community health education and youth development programs.

• Education & Awareness: Facilitate workshops on HIV prevention, sexual health, life skills, and substance abuse
• Community Engagement: Conduct door-to-door visits, school programs, and community campaigns
• Peer Support: Provide mentorship, counseling, and referrals to youth
• Events: Plan and coordinate community events, dialogues, and outreach activations
• Reporting: Collect data, submit reports, and track program impact
• Teamwork: Work with other GroundBreakers, coordinators, and stakeholders to achieve program objectives

Racing Clerk - Hollywood Sportbook

(2012 - 2015)

• Customer Service: Attend to customers, explain betting procedures, and provide racing information
• Betting & Payouts: Process bets, issue tickets, and pay out winnings accurately
• Cash Handling: Handle cash and float responsibly, balance till at start and end of shift
• Compliance: Adhere to betting rules, FICA requirements, and responsible gambling policies
• Operations: Monitor TV screens, update race results, and ensure terminals are functioning
• Sales: Promote betting products and upsell to customers to meet targets
• Housekeeping: Keep betting area clean, organized, and presentable

Supervisor - Betta Beta

(2016)

• Team Leadership: Supervise, train and motivate sales and store staff. Allocate duties and manage shift rosters
• Sales & Customer Service: Drive sales targets, assist customers, and ensure excellent service
• Stock Control: Monitor stock levels, receive deliveries, do stock takes, and prevent shrinkage
• Visual Merchandising: Ensure shelves are neat, products are displayed correctly, and promotions are set up
• Admin: Process sales, handle cash/till, do daily banking, and submit reports
• Compliance: Ensure health & safety, housekeeping, and company policies are followed
• Problem Solving: Handle customer complaints and resolve staff issues

Lab Assistant / Technician - SGS metro lab

(2017)

Responsible for supporting laboratory operations and ensuring accurate testing and reporting.

• Sample Preparation: Receive, label, and prepare samples for testing in line with SOPs
• Testing: Conduct laboratory tests and analysis using standard equipment and methods
• Quality Control: Ensure equipment is calibrated, clean, and maintained. Follow safety and quality procedures
• Data Capturing: Record test results accurately and capture data into lab systems / MS Excel
• Housekeeping: Maintain a clean, organized and safe lab environment
• Compliance: Adhere to ISO standards, safety protocols, and documentation requirements
• Reporting: Assist with compiling lab reports and communicating results to clients

Racing clerk - Bet.co.za

(2017 - 2019)

• Customer Service: Assist customers with account queries, bet placement, and racing information
• Betting Operations: Process bets, issue tickets, and pay out winnings accurately and timeously
• Cash & Float Management: Handle cash, EFTs and vouchers. Balance till and ensure float security
• Compliance: Adhere to FICA, responsible gambling, and company betting procedures
• Sales: Promote betting products and drive sales to meet targets
• System Use: Operate betting terminals and capture data accurately
• Housekeeping: Maintain a clean, safe and organized betting area

Snr mining operator - De Beers

(2021)

• Logistics Support: Transport and deliver materials, explosives, tools, and equipment to work areas
• Housekeeping: Clean working areas, clear debris, and ensure compliance with safety and hygiene standards
• Equipment: Assist with setting up, moving, and maintaining machinery and support equipment
• Safety: Conduct workplace inspections, identify hazards, and report unsafe conditions
• Team Support: Assist miners, artisans, and supervisors with daily production tasks
• Compliance: Adhere to mine health & safety procedures, SOPs, and PPE requirements
• Reporting: Communicate work completed and issues to shift supervisor

Acting senior clerk, key control - De Beers

(2022)

• Documentation: Capture and file production reports, safety reports, shift reports, and GDI data
• Data Capturing: Enter production figures, downtime, and performance data into MS Excel and mine systems
• Stores & Inventory: Process requisitions, issue PPE/materials, and assist with stock control using Pastel
• Compliance: Ensure all records, timesheets, and statutory documents are complete and up to standard
• Communication: Liaise between departments, supervisors, and HR on admin matters
• Reporting: Compile daily, weekly and monthly reports for management
• Office Admin: Manage filing, photocopying, emails, and general office support

Key Controller - De Beers

(2022)

Responsible for the secure management, issuing and control of all mine/plant keys and access equipment.

• Issuing & Receiving: Issue keys, padlocks, and access cards to authorized personnel per shift. Receive and verify return
• Record Keeping: Maintain accurate key register and logbook. Capture all transactions in system / MS Excel
• Security: Ensure keys are stored securely in key cabinet. Prevent unauthorized access or loss
• Access Control: Verify authorization before issuing keys for restricted areas, explosives, equipment, and vehicles
• Compliance: Adhere to mine security procedures, SOPs, and audit requirements
• Reporting: Report lost keys, breakages, or security breaches to supervisor immediately
• Audits: Conduct daily, weekly and monthly key audits and stock takes

Agicar Operator, surface LDV - De Beers

(2022)

• Vehicle Operation: Safely operate Agicar to transport materials, equipment, explosives, and personnel to working areas
• Safety & Compliance: Conduct pre-start checks, ensure vehicle is roadworthy and compliant with mine safety standards
• Logistics Support: Deliver explosives, materials, and tools to production teams as per shift requirements
• Maintenance: Report faults, perform basic checks on oil, water, tyres, and keep vehicle clean
• Loading & Offloading: Assist with loading and offloading of materials safely and efficiently
• Communication: Liaise with shift supervisor and teams regarding deliveries and underground conditions
• Compliance: Adhere to mine health & safety procedures, traffic rules, and SOPs underground

LDV surfaces Mining - De Beers

(2022)

• Vehicle Operation: Safely drive LDV to transport staff, materials, tools, and samples between departments and work areas
• Logistics Support: Deliver and collect documents, PPE, spares, and production materials as per shift requirements
• Safety & Compliance: Conduct daily pre-trip inspections, ensure vehicle roadworthiness and adherence to mine traffic rules
• Maintenance: Report defects, check oil, water, tyres, and keep vehicle clean and serviced
• Record Keeping: Complete trip sheets, logbooks, and vehicle checklists
• Team Support: Assist with loading/offloading and support different departments on request
• Compliance: Adhere to mine health & safety procedures, speed limits, and operating SOPs

Acting Clerk - De Beers

(2022-08)

Responsible for daily administration and data capturing on SAP system to support operations.

• Data Capturing: Capture requisitions, goods receipts, goods issues, and purchase orders on SAP MM module
• Stores/Inventory: Process stock movements, reservations, and bin cards on SAP. Do month-end stock counts and variance reports
• Time & Attendance: Capture leave, overtime, absenteeism and clock cards on SAP HR/Payroll module
• Invoice Processing: Receive and capture service entry sheets and invoices for 3-way match on SAP
• Reporting: Generate daily, weekly and monthly SAP reports. E.g. stock on hand, cost center reports, outstanding orders
• Document Control: Scan, file and attach supporting documents to SAP transactions
• Reconciliation: Reconcile SAP data with physical stock and submit discrepancies to supervisor
• User Support: Assist colleagues with SAP queries, printing, and basic troubleshooting
• Compliance: Ensure all SAP transactions follow company policy, SOPs and audit requirements

Matric - Hoerskool Eric louw (2010)

Financial Management N4 - Financial Management - Mopani South East college (2012)

Fire fighter 1-2 hazmat and operations - Fire Safety - Impact Emergencies Technology (2015)

Public Relations Manager - Public Relations - IQ Academy (2017)

Execute laboratory testing pertaining to soil - Laboratory Testing - SGS Metro Lab (2017)

Certificate local government Accounting Level 4 - Accounting - South African institute of chartered Accountants (2021)

Competent B - MQA (2021)

Operational risk management process A1 - Risk Management - Anglo American (2022)

SHE Rep - Safety, Health and Environment - MQA (2023)

Engineering studies (industrial instrumentation) N2 - Industrial Instrumentation - College on hills (2026)

Flow manager Certificate - Flow Management - Epi use Academy (2026)