Refilwe Mogotsi

Professional, organised and dependable administrative professional with experience in office administration, client communication, coordination and general business support. Confident in managing calls, emails, appointments, documents and day-to-day administrative tasks while maintaining a high level of professionalism and confidentiality. Strong communication and organisational skills with the ability to work independently, manage multiple priorities and provide professional support in a remote environment.

Comfortable communicating with clients and colleagues through email, Microsoft Teams, Zoom and other digital platforms. Seeking a Receptionist, Personal Assistant, Virtual Assistant or Administrative Support position with a local or international organisation.

Personal Assistant to 2 Directors at Luma Animation Pty Ltd (2015-03 – 2026-08)

Reason for leaving: Company retrenchment.

• Answering the switchboard Personal Assistant to two Directors
• Sending invoices and statements to customers Managing Petty Cash and expenditure spreadsheet Arranging flights and accommodation for Directors Updating Directors Calendars
• Liaison with courier companies- collections and deliveries Ordering stationery and office groceries
• Booking the boardroom for meetings
• Preparing the boardroom for meetings, refreshments Managing the cleaning lady
• Sending clients quotes
• Assisting accountant with reconciling debtors
• Managed petty cash
• Managed company car
• Assisting Producers sending files to clients Booking audio sessions for clients

Administrative Professional at Adega Franchise (2015-01 – 2015-03)

• Invoicing using Pastel accounting
• Collect monthly Franchise fees from Franchisee stores
• Manged company vehicles and drivers
• Monthly tracking of company vehicles
• Answer phone calls and reply to emails from local franchise owners.
• Help onboard new franchise partners with paperwork and setup.
• Track data and create routine performance or inventory reports.
• Schedule meetings and coordinate communication across

Reception/Sales Administrator at Titus Corporation Pty Ltd (2012-02 – 2015-01)

Reason for leaving: Better prospects

• Answering the switchboard
• Assisting MD with reconciling invoices and statements Sending invoices and statements to customers Preparing purchase orders on Pastel
• Invoicing clients on Pastel
• Liaison with suppliers in regard to orders Placing orders with suppliers
• Preparing newsletter and sending out to clients Sending out orders to clients
• Liaison with courier companies. Ordering stationery for the department Preparing the boardroom for meetings
• Sending out emails to clients in regard to their orders Reconciling invoices
• Send out customer orders sung courier services
• Preparing invoices for international payments- preparing FEC documents.

Receptionist at ICASA- INDEPENDANT COMMUNICATION AUTHORITY OF SOUTH AFRICA (2009-10 – 2010-09)

Reason for leaving: Contract expired

• Virtual / Remote Administration
• Telephone & Switchboard Operations

Certificate in Office Administration – College Campus (2010)

MATRIC / GRADE 12 – Bantori College (1999)