Refilwe Mohlobodi

Dedicated and results-driven individual, seeking a role where I can leverage my diverse skills and experiences. Committed to delivering exceptional customer satisfaction and contributing to the growth of a dynamic organization while continuously enhancing my own skills and knowledge.

FRONTLINE ASSISTANT / OPTICAL ASSISTANT at SPECTACLE BOUTIQUE (2025-06 – 2026-01)

• Administrative and Clerical support: Patient scheduling, bookings, maintain patient records, filing systems, handle phone calls and verify medical aid claims.
• Eyewear Assistance and Sales: Assisting patients to select appropriate frames and lenses, provide information on various lens options and eyewear care, maintaining inventory on contact lenses, glasses and sunglasses.
• General Office Duties: Maintain a clean and sterlized equipment and organized examination rooms, Ensure compliance with relevant guidelines and confidentiality of patient information.

SALES ASSISTANT at PEP CELL (2023-01 – 2023-11)

• Customer Service: Providing excellent customer service by assisting customers with inquiries, product information and purchases.
• Inventory Management: Monitor and restock inventory, ensuring products are available for customers.
• Cash handling: Handle cash, credit transactions and operate the cash register accurately.

CALL CENTER AGENT at SKILLS EXCEL TRAINING INSTITUTE (2022-07 – 2022-12)

• Handling Inbound and Outbound Calls: Answering customer enquiries, resolving issues or making outbounds calls for sales and surveys.
• Customer support: Providing excellent customer service, addressing concerns and ensuring customer satisfaction.
• Data Entry: Recording and maintaining customer information and interactions on a database.
• Teamwork: Collaborating with colleagues to achieve goals and maintain a positive work environment.

Advance National Diploma in Transportation Management – University of Johannesburg (2020 – 2020)

National Diploma in Transportation Management – University of Johannesburg (2021 – 2021)

Matric – General Smuts High School (2014 – 2014)