Reginald Mhlaba

An accomplished ICT professional with 16 years of comprehensive experience, specializing in SAP Implementations and DevOps. Holds a National Diploma in Software Development from Nelson Mandela Metropolitan University and is a Certified SAP Technical Solutions Consultant, including certification on SAP HANA. Currently collaborating on SAP implementations within the BMW Group ecosystem.

The consultant's scope of work extends globally, encompassing onsite engagements in Germany and China, as well as remote projects for clients in Denmark, the USA, the UK, India, and Brazil. DevOps expertise includes continuous monitoring of critical automated processes, effective handling of user incidents, and reliable provision of essential 24/7 on-call support via structured standby rotations.

Experience gained within a variety of industries as a consultant, including automotive, consulting, energy, healthcare and Manufacturing. Actively leverage cutting-edge AI technologies, including SAP Joule and GitHub Copilot, to drive efficiency. A solution-driven professional with solid communication skills, dynamic, and effective in both independent and collaborative environments.

SAP DevOps Engineer at BMW Group (2023-01 – Present)

• Applied AI-powered development tools such as Github Copilot within Eclipse to streamline the coding process and enhance overall project delivery speed.
• Improved incident response times by implementing proactive monitoring and automated escalation workflows.
• Authored and maintained comprehensive Knowledge Base (KB) articles to document technical solutions, troubleshooting guides, and best practices, enabling faster issue resolution, improved team knowledge sharing, and enhanced client self-service support.
• Strengthened code governance and compliance, ensuring long-term maintainability and audit readiness.
• Enhanced high-volume data processing through SAP HANA code-to-data techniques, leveraging CDS Views and AMDP to minimize runtime.
• Leveraged DevOps practices to ensure production stability, focusing on proactive system monitoring and rapid incident resolution during designated standby periods.
• Delivered scalable integration solutions bridging SAP systems and external platforms, enabling real-time data exchange (CPI, OData, IDocs/ALE, and RFC-to-Kafka).

Consultant, Analytics at Vistex, Inc. (2022-01 – 2023-12)

• Developed and modified advanced data models using S/4HANA (AMDP and CDS views) to facilitate robust analytics and reporting solutions within the Vistex environment.
• Developed efficient data pipelines and interactive dashboards using SAP Fiori, GCP BigQuery and VIZI, implementing CURL-based integrations to streamline ingestion workflows.
• Ensured code quality and maintainability through rigorous adherence to agile methodologies, good coding standards, ATC, and Code Inspector checks.
• Created and refined ABAP classes, Function modules, and dictionary objects to extend and customize Vistex functionalities.

SAP ABAP Consultant/JavaScript Developer at BMW Group (2015-01 – 2022-12)

• Developed and maintained dynamic user interfaces using Web Dynpro and BSP pages (leveraging MVC architecture, JavaScript, CSS, HTML, and ABAP OO) for enhanced user interaction.
• Engineered robust reporting solutions using ALV Grid technology (OOP) while adhering strictly to authorization requirements.
• Designed and consumed Web and OData services, managing data transmission using tools like Postman for seamless system integration.
• Enhanced SAP standard programs by implementing user-exits, enhancement spots, BDCs, BTE, and BADIs to deliver tailored functionality aligned with customer requirements and business processes.
• Designed, customized, and optimized layouts with SAP Scripts, Smart Forms, and Adobe Forms to meet diverse customer requirements and ensure accurate, user-friendly output.
• Maintained code integrity and quality standards via SAP ATC, Code Inspector, and Virtual Forge Code Profiler; managed comprehensive documentation, user training, and DevOps activities.
• Built modern frontend applications using JavaScript/TypeScript frameworks (React, Angular, and AG Grid) and SAP Fiori, utilizing Git for version control and TestCafe for automated testing.

Customer Support / SAP Consultant at T-Systems (2011-01 – 2015-12)

• Provided comprehensive support for multiple clients (e.g., Console, Komatsu, Bridgestone), ensuring adherence to Service Level Agreements (SLAs).
• Resolved complex incidents via rigorous analysis using Solman, Cosima, and SM9 ticket management systems, maintaining accurate customer communication throughout the process.
• Developed and enhanced SAP standard programs utilizing BAPIs, user-exits, enhancement spots, BDCs, and BADIs to meet specific client requirements.
• Provided mentorship to interns by providing technical guidance, project support, and fostering professional growth.
• Customized and optimized SAP Scripts, Smart Forms, and Adobe Forms layouts to meet customer requirements and deliver accurate, user-friendly output.
• Built Blackberry and Android mobile applications using Eclipse, integrating data through SAP BAPI.
• Resolved FSS Eskom support tickets within strict SLAs and managed network configurations (TCP/IP, Proxy, DNS).

C-Sharp (C#) Developer at EES Computing (2010-01 – 2010-12)

• Designed and modified applications leveraging C#, ASP.Net, AJAX, and object-oriented programming methodologies.
• Implemented and customized the ASP.NET membership provider; conducted rigorous testing, deployment, and hypercare support.

C-Sharp (C#) Developer at Nelson Mandela Metropolitan University (2009-01 – 2009-12)

• Researched diabetes health tech and delivered stakeholder-ready presentations, refined through expert feedback.
• Designed and developed the 'Chronic Disease Management System' using Visual Studio, C#, ASP.Net, and Crystal Reporting.
• Executed full development lifecycle activities with cross-functional team collaboration, including requirements, design, testing, documentation, and presentations.

National Diploma in Software Development – Nelson Mandela Metropolitan University (2009-12)