Reginald Poopedi

Versatile administration, financial administration, insurance, sales and team leadership professional with approximately 20 years of cumulative work experience across legal-office administration, creditors/debtors support, insurance claims and documentation, field sales, customer service, retail operations and hands-on IT/office technology support. Strong background in maintaining accurate records, processing and verifying documentation, handling creditor/debtor queries, supporting insurance claims, coordinating field teams, preparing reports, managing operational resources and communicating with clients, suppliers, service providers and management. Experienced with Lexpro Litigation, Lexpro Main Accounting, Pastel, Microsoft Office, digital data-capturing systems and networked office technology.

Completed training in FICA, POPIA and FAIS, with no RE5 qualification claimed.

Field Sales Team Leader - NASASA Financial Services

(2023-07 - 2025-10)

• Led and supported a field sales team of 15+ representatives operating across Pretoria areas, Mamelodi, Hammanskraal, Mpumalanga and Limpopo.
• Coordinated daily field activities including roadshows, door-to-door activation and visits to malls, retail outlets, farms, funeral parlors, mines and towns to acquire customers and generate Stokvel leads.
• Planned field routes and coordinated team activities to support daily sales and lead-generation targets.
• Monitored team performance against daily objectives and provided regular reporting to the assigned Key Accounts Manager.
• Completed the sales of Nasasa Stokvel Savings Bonds, and Assisted Groups to open Old Mutual Money Accounts
• Managed attendance, absenteeism and leave administration and communicated relevant matters to Head Office.
• Trained and supported new recruits; conducted weekly training on strategies and field-sales approaches developed with the team.
• Provided physical and remote training/support for team members working in distant areas.
• Participated in interviews for new field-agent recruits, reviewed CVs and assisted with selecting suitable candidates.
• Requested and coordinated team resources including uniforms, stationery, name badges, data-capturing machines and company cellphones.
• Managed weekly operational budget requests for field agents, allocating transport and airtime/data amounts according to operational requirements and planned areas.
• Conducted regular team meetings to reinforce company objectives, plan strategies, address operational issues and resolve team conflicts.
• Participated in dispute-resolution processes and attended CCMA proceedings relating to a dismissed team member when required.

Field Sales Agent & Brand Ambassador - NASASA

(2019-06 - 2023-06)

• Conducted B2C field marketing and direct customer engagement through door-to-door promotions, roadshows and promotional activations.
• Represented NASASA at Stokvel Indaba events and community-based activities, engaging large groups and prospective customers.
• Promoted NASASA products and services and engaged Stokvel groups and community members to generate customer interest and leads.
• Sold funeral insurance, initially for Sanlam Developing Markets and later for Old Mutual following NASASA's product transition.
• Received product training and captured customer information on insurance member onboarding/application forms for successful sales.
• Supported customers during insurance claim stages by collecting required documentation, including ID copies, death certificates, BI forms and funeral parlor information where applicable.
• Followed up on outstanding or required customer documentation and communicated with customers by telephone and email.
• Drafted letters and handled customer/group correspondence and follow-ups.
• Captured and maintained Stokvel/group member information and assisted newly formed groups with drafting constitutions using prescribed requirements/templates as a guide.
• Promoted partner/consumer brands during NASASA-directed campaigns, including Excella, MAQ, Rama and other consumer products.
• Engaged consumers and provided product information during promotional activations; did not perform product demonstrations or sampling.

Office Assistant - Sekati Monyane Attorneys Inc.

(2009-05 - 2019-03)

• Financial & Accounting Administration
• Supported company bookkeepers and the Office Manager with day-to-day financial and administrative activities.
• Verified the accuracy of invoices and other accounting documents and records.
• Updated and maintained accounting journals, ledgers and financial records, including disbursements, expense vouchers, receipts and accounts payable records.
• Captured financial and administrative data into computer systems including Lexpro Accounting and Pastel.
• Compiled data and prepared various reports for management and accounting purposes.
• Reconciled records relating to external vendors, creditors and debtors and followed up on discrepancies.
• Processed or facilitated payment administration for sheriffs and doctors' accounts on specified monthly payment dates.
• Handled creditor queries and communicated with creditors/debtors by telephone, letters and email.
• Opened new vendor, debtor and creditor files from invoice or statement information; captured relevant details and outstanding amounts to create ledger accounts/file numbers.
• Exported newly opened files to Lexpro Main Accounting and maintained Debtor Individual Ledger Accounts.
• Maintained accurate physical and electronic records and filing systems.
• Scanned documents and electronically filed hard-copy records; handled photocopying, faxing and electronic correspondence.
• Maintained client email correspondence and attended to service providers, including medical professionals.
• Filed payment requests, invoices, statements, proof of payments, cheques, bank deposit slips, receipts and related supporting documents.
• Closed debtor files on finalization and allocated store/archive numbers; maintained records of file movements.
• Assisted with company audits by retrieving requested documents and supporting records.
• Compiled and maintained administrative records and documentation with attention to accuracy and confidentiality.
• Insurance, Assets, Procurement & Office Technology
• Submitted and followed up motor-vehicle and other company insurance claims, including claims arising from office robbery and company vehicles involved in accidents.
• Collected and processed supporting documentation for insurance claims and followed up with relevant parties.
• Registered new company assets with insurers and sourced insurance quotations; assisted with selecting suitable insurance options.
• Maintained and updated the company Asset Register for audit requirements and barcoded company assets.
• Supported purchasing/upgrading of company software and hardware, including computers, printers, and laptops, monitors, Microsoft Office and operating-system requirements.
• Liaised with external vendors and service providers regarding office equipment, hardware/software and related requirements.
• Purchased and managed office stationery and supported general office equipment maintenance/upgrades.
• Provided hands-on maintenance and repair support for the company's electronic server and network supporting up to approximately 70 users.
• Provided maintenance and repair support for individual computers connected to the company network.
• Administered and supported the office network and networked computers as part of day-to-day operations.
• Supported hardware and software upgrades and procurement of computers, printers, laptops, monitors and related office technology.
• Worked with fax machines and supported fax-to-email administration.
• Used Adobe Photoshop and Adobe Illustrator in the office environment.

General Assistant - RPL Merchandising

(2007-08 - 2008-05)

• Arranged and maintained shop displays and ensured products were presented and accessible.
• Interacted with customers, answered queries and provided product information.
• Participated in customer promotions and events.
• Received stock from delivery vehicles and distributed stock to shelves.
• Maintained a clean, organized stockroom and ensured products remained accessible.

Customer & General Assistant - Shoprite Group

(2005 - 2007)

• Worked both night and day shifts supporting stock, customer service and shop-floor operations.
• Received incoming stock, packed stock and prepared products for shop-floor display.
• Rearranged the stockroom and maintained product accessibility and cleanliness.
• Inspected shelves and removed damaged and/or expired products from sale.
• Assisted customers and responded to customer needs and queries.
• Participated in promotions and prepared product displays for promotional activities.
• Restocked shelves when products were depleted from the shop floor.
• Performed ad hoc duties as required by management.

Community Gardening Work - Job Seeking & Community Gardening Work - Pretoria

(2008-05 - 2009-05)

• Actively sought employment while undertaking informal gardening work for households in the local community to generate income.
• Performed general gardening and outdoor-maintenance tasks according to household requirements.
• Managed work independently and interacted directly with community members.

National Senior Certificate / Matric - Vukani Mawethu High School (2001)

Public Relations Management (N4/B1) - Public Relations Management - Tshwane North College (2004)

Practical Bookkeeping - Bookkeeping - UNISA (2016)

Executive Assistant Skills - Alison Academy (2020)

Fundamentals of Business Law - Alison Academy (2020)

Microsoft Digital Literacy Certificate - Microsoft (2020)