Remofilwe Melamu

Motivated and detail-oriented IT Diploma student with hands-on experience in IT support, troubleshooting, and user assistance. Skilled in Windows 10/11, Microsoft Office, hardware troubleshooting, and basic networking. Passionate about technology, cybersecurity, and continuous learning. Strong communication, adaptability, and problem-solving skills with the ability to work well in team environments.

Temporary IT School Support Assistant - Optimi - Pretoria

(2026-01 - 2026-01)

• Provided first-line IT Support to teachers and learners.
• Assisted users with login issues and basic system navigation.
• Delivered prompt and professional technical support in a school environment.

IT Support - Efficient Group - Hazelwood

(2025-08 - 2025-10)

• Assisted users with resolving PC and network connections.
• Installed and configured software updates and antivirus protection.
• Logged and tracked users issues through helpdesk tickets.
• Supported maintenance of printers and local area network equipments.

Diploma - Information Technology - Richfield Graduate Institute Of Technology (2023-01 - 2025-12)

Matric - Himalaya Secondary School (2022-01 - 2022-12)