Reneshka Pillay

Seeking a suitable position as a receptionist, administrator, client care support, or collections and billing advisor in the Midrand, Centurion, Bryanston, Sandton, Kyalami or Sunninghill area. Professional with enthusiasm, energy, and strong work ethic. Willing to consider travel if required for the right opportunity.

Pre-Authorisation Consultant/Agent for Fleet Customers at WesBank (2025-07 – Present)

• Receive and assess repair and maintenance requests from fleet customers, ensuring that the scope of work is well defined and justifiable.
• Verify and validate service requests, ensuring compliance with manufacturer guidelines, company policies and fleet service agreements.
• Obtain necessary approvals for repair work and maintenance from fleet managers, warranty or third-party insurers, as applicable.
• Ensure that authorisations are obtained in a timely manner to avoid unnecessary delays in repairs or service.
• Act as first point of contact for fleet customers experiencing vehicle breakdowns, responding quickly to emergency calls and providing initial troubleshooting if needed.
• Provide updates to fleet managers regarding breakdown, estimated recovery times and status repair.
• Schedule repairs and maintenance for fleet vehicles in alignment with customers operational requirements ensuring a smooth and efficient process.
• Work closely with service centres dealerships, or independent workshops to secure timely repair appointments.
• Maintain constant communication with fleet managers to provide updates on the status of repair work, maintenance schedules and breakdown solutions.
• Offer guidance and support for customers with vehicle-related issues, ensuring they are well informed about service progress and any changes to plans.
• Assist with customer inquiries and complaints regarding the repair and maintenance progress, to resolve any issues or concerns promptly and professionally.
• Accurately document all communications, service requests, authorisations, and repairs details in CRM or service management systems.
• Maintain detailed records of vehicle service histories, breakdown incidents and repairs for future reference and reporting.
• Ensure proper tracking of cost work approvals and warranty claims related to fleet vehicles.
• Communicate and coordinate effectively with approved service provides, repairs center, and workshops to ensure work is performed as per fleet requirements and manufacturer specifications.
• Negotiate service terms, timelines and costs with service providers ensuring that the repairs are within budget and that quality standards are met.
• Monitor vendor and performance and resolve any issues to service delivery, quality, or delays.
• Ensure that all repair work complies with regulations, warranty conditions and fleet service agreements.
• Monitor repairs processes to ensure high-quality standards are maintained, verifying that all work is done correctly and efficiently.
• Identify areas for improvement in the authorization and repair scheduling processes to enhance service quality and customer satisfaction.

Client Liaison at Better Waste United Kingdom (2025-02 – 2025-05)

3-month contract

• Liaise with suppliers for the various recycling types of bins, the sizes, the weight that it can carry and if they are able to service that area.
• Call customers to follow up on the delivery of their bins and ensure that they have received the correct bin and sizes and the location of the bins where placed in the correct place.
• Received calls of enquiries from customers and ensured that all enquires were answered and resolved timeously.
• Worked on Trengo which was live chat messaging system from customers regarding any enquiry that they may have.
• Ensure collections were correct and that the excess weight charges were correctly applied.
• Set up debit orders and payments for the customer.
• Ensure that the drivers of the trucks have collections successfully completed and had photos attached to the customer portal.
• Send out customer service surveys to customers once the set up of the recycling services were completed.
• Use of Google Maps to ensure that the delivery of the bins were serviced and placed at the exact location and within access times.
• Advised customers of the new legislations regarding the recycling process.

Receptionist/Admin Assistant at Acts Christian Church (2019-02 – 2024-02)

• Answer, screen, and forward calls.
• Receive visitors/guests.
• Ensure reception area is always clean and tidy.
• Order office supplies and stock for the various campuses/branches and receive stock and deliveries of all the churches equipment.
• Perform clerical duties (printing, scanning, copying etc…).
• Perform admin duties.
• Assist the campus pastors with arrangements for all events.
• Co-ordinate and assist with all events and conference planning.
• Collaborate with campus pastors with the smooth running/co-ordinating of Sunday services and assist the facilities staff with their requirements for any events that needs to be set up and prepared for.
• Scheduling of appointments with the pastors or counselling department.
• Scheduling of the weekly events and sending of the calendar of events for every week.
• Assisting with recons and issuing of petty cash.
• Drafting of church membership letters.
• Drafting of letters of recommendation for children's school applications.
• Facilitation of smooth running of all encounter courses run at the various campuses.
• Requesting of quotations and issuing payments for the various items and equipment needed for the campuses and the different department needs.
• Ensuring payments are signed off by the pastors or directors and processed accordingly.
• Serving/volunteering on Sunday ensuring all services and departments are run meticulously.
• Work on an Anatomy system to ensure all duties, messages follow ups with church members are issued and completed.
• Work with Zoom and Microsoft Teams.
• Log calls for service technicians and assist with the printer should the printer have problems.
• Ordering of toners for the printers for all branches and offices.
• Stock control/inventory of various items.
• Aid the accounts/finance department with filing and opening files for all suppliers and the accounts.

Financial Administrator at Kainos Wealth Financial Services (2017-04 – 2018-05)

• Check with outstanding requirements with nurses and underwriters.
• Making appointments/bookings with nurses to do bloods on client.
• Follow up with labs for blood works.
• Daily follow ups with our financial advisors with client's unpaid premiums and collections of premiums.
• Send out correspondence to clients with regards to unpaid premiums/debit orders.
• Correspond with underwriters and doctors with regards to questionnaires that need to be completed by doctors and specialists in relation to the client's health and wellbeing to have policies granted/accepted by underwriters.
• Do compliance and quality checks on new business received before capturing the details/profile of the client.

Matric Senior Certificate – Apollo Secondary (1999)