Rethabile Molefe

Results-based professional committed to balancing company goals and resourceful problem solver who is adept at remaining calm in stressful situations and effectively building strong relationships with clients and stakeholders, driving brand loyalty and increasing engagement. Highly motivated hard working multilingual person possessing excellent analytical and problem solving skills and life experience. Driven to continually improve and extend personal skills and knowledge to attain increased responsibility and opportunities for professional growth.

I am to be a great asset to the organization and apply my skills.

Debt Collector at Groenewald Lubbe Attorneys (2020-03 – Present)

• Phone debtors to follow up on outstanding payments
• Ensure that account and contact details are correct
• Phone account related key contact individuals to facilitate payment
• Call customer to remind of the need for payment
• Follow up to ensure payment arrangement are honoured
• Check payment terms/clauses before suspension
• Suspend accounts where no commitment of payment is received after calls
• Respond to all emailed and telephonic queries received, seeing matters through to completion
• Use past correspondence to track the history of a query to establish the correct person/s to speak to and to establish past actions taken so as not to frustrate clients
• Check invoices to see that clients have been invoiced correctly
• Ensure customer satisfaction with results
• Follow up on long outstanding debtors by discussing them with management for a decision on whether to follow legal steps or to consider issues as bad debt
• Update management on the standing of outstanding monies, including feedback on collections
• Reconcile the age analysis
• Process clients who have given one months' notice for cancellation

National senior certificate – Mhjoosub Secondary School (2019)