Claims Consultant - UNIVERSALCARE
(2026-05)
- Review and assess hospital claims submitted by members and service providers
- Capture and process claims accurately
- Pre-assess, sort, and register paper-based claims
- Work closely with Clinical Auditors, Case Managers, and hospital Credit Controllers
- Investigate and resolve queries related to hospital accounts in a timely manner
- Support the manager by reviewing reports and following up on outstanding account queries
- Perform splitting and indexing of hospital accounts
Customer Service Agent - STARTEK
(2025-10 - 2026-05)
- Handle inbound and outbound calls and emails for UK magazine subscriptions
- Resolve technical, billing, and delivery queries
- Process refunds, credits, and replacements
- Maintain accurate customer records
Call Centre Agent - ADVANCED CALL CENTER TECHNOLOGIES
(2024-11 - 2025-09)
Retrenched
- Supported members with healthcare benefits and coverage explanations
- Resolved claims and billing queries
- Coordinated communication between members, providers, and health plans
- Maintained confidentiality and data accuracy
Call Centre Agent (Sales & Customer Service) - PLP GROUP
(2024-04 - 2024-10)
- Sold road cover products to Nedbank and ABSA clients
- Upselling, objection handling, and sales closure
- Met performance targets
Sales Agent - ISON XPERIENCES
(2023-05 - 2024-03)
- Sold road cover and Identity Guard products
- Built rapport and maintained customer relationships
- Contacted leads via phone and email
Sales Agent - I-TALK FINANCIAL SERVICES
(2023-05 - 2023-05)
- Sold Sanlam Indie Funeral Cover
- Explained benefits and handled objections
- Completed accurate sales documentation
Peer Educator - JOZI IHLOMILE
(2019-06 - 2022)
- Provided administrative support and data entry
- Record keeping and community health education
