Rheyaaz Ballim

I have strong organizational, technical and interpersonal skills. Highly trustworthy, ethical and discreet,

committed to superior customer centricity. I am confident and poised in interactions with individuals at all levels. I am detail-oriented and resourceful in completing tasks and able to multi-task effectively.

Company: Audi Centre Rivonia (Hatfield Group)

October 2019 – September 2021

Service Manager

Duties

 Deliver the highest technical standard, workmanship & quality from the workshop staff in order to assure total customer satisfaction.

 Supervise the workshop, work distribution and its staff to achieve maximum productivity.

 Train & coach Technical staff.

 Audit Workshop standards and quality of repairs on a regular basis.

 Monitor work distribution between the main PDI and Recon.

 Audit work write-ups / worksheets to ensure they are written up and recorded accurately

 Audit additional worksheets are completed correctly together with any time extension to the original completion deadline.

 Ensure the technicians are conversant with the service and workshop bulletins, rules and safety matters and maintain discipline.

 Instruct team leaders / technicians concerning repair procedures.

 Co-ordinate workshop staff training plan with training manager, internal and external.

 Ensure adequate supply of clean service kits and vehicle protection aids are used at all times.

 Responsible for general order and cleanliness in the workshop.

 Ensure that basic tools, special tools equipment and workshop bulletins / literature are completed and up to date.

 Ensure that all warranty work carried out complies with manufacturers terms and conditions.

 Monitor replacement and exchange parts are return for claim.

 Advise service advisers and technicians on retail, warranty, internal work and return parts when required.

 Arrange emergency services or overtime cover as specified by Service Manager.

 Provide technical backup for service advisers and technical information when necessary for customers.

 Ensure to communicate all technical updates to the technicians.

 Customer communication, educating customers about the product.

 Test drive vehicle after completion of work when necessary , to monitor quality control

 Ensure adequate workshop staff are available for the required work load.

 Ensure that time control procedures are adhered to and all diagnostic on the vehicles are carried out as per manufacturer standard.

 Road test the vehicles on critical situations to identify the problems or make sure the customer complaint is resolved before the vehicle is deliver

Managed 30 Staff Members in the after sales Department:

Workshop

 Workshop foreman

 2 Quality controllers

 4 Master technicians

 4 Diagnostic technicians

 2 PDI/Recon technicians

 1 alignment technician

 9 Service Executives

 Wash bay

Frontline

 2 Service advisers

 CRM

 2 Costing clerks

 1 Warranty clerk

 Warranty return executive and special tool room

Working together with New Car department / Pre-owned and after sales team to ensure smooth and productive true put.

Audi Centre Rivonia (Hatfield Group)

October 2009 – September 2019

Diagnostic Technician and Foreman between two branches Hatfield & Rivonia

 Diagnostic Technician

 Quality Controller / Foreman

 Service Advisor

 Manage the PDI and 80 point Division

 Provide technical support to technicians and safety / fire repair queries

Audi Centre Hatfield (Hatfield Group)

February 2006 – September 2009

 Service Executive

 Service Executive - First R8 technician in the Hatfield Group

 Quality Controller / Diagnostic / Master Technician

Audi Centre Arcadia (McCarthy Group)

January 2000 – January 2006

 Worked as an Apprentice

 Induction and trained the first female at Audi McCarthy Group