Retail Specialist & Organizational Developer
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My passion is to change peoples' lives positively. As a dynamic Entrepreneur, Event coordinator and Retail Specialist over the past 30 years, I have the ability to manage revenue-generating businesses through outstanding customer service and sound financial oversight. Driven by a passion for excellence, underpinned by meticulous planning, a strong work ethic, unwavering dedication and the ability to build lasting, meaningful relationships. My slogan in life: “You can't fake fabulous”
POSITION : Customer Experience Manager
NATURE OF BUSINESS : Retail
•Design & support change initiatives ( restructuring, culture ) and assist management with transition
•Organizational design: Evaluate structures & procedures for efficiency & agility
•Promote a values-based culture by strategic engagement including design & implementation of surveys
•Create & refine performance systems ( KPIs & Job descriptions )
•Facilitate conflict solution & team dynamics
•Coach team leaders: Effective communication, improved presentation & sales techniques
•Evaluate & enhance company image, brand building by uplifting presentation, sales tools including training
•Plan & execute launches, re-launches and Wellness Days
•Create & execute inclusive workplace initiatives: recognition & award processes
•Assist with shaping fair, diverse & equitable policies
•Manage customer journey & insights, through data-driven & diagnostic surveys
•Engage in cross-functional collaboration & communication
•Strategic planning through aligning practices with strategic goals, and assist with converting strategy to action
•Amplify organizational ethos, encourage and fostering healthy culture within company
PREVIOUS EMPLOYER : SAFARI & OUTDOOR
POSITION : Retail Specialist – High End Product lines/brands
NATURE OF BUSINESS : Retail
•Provide exceptional customer service to high-end clientele
•Address customer inquiries and resolve issues promptly and professionally
•Maintain in-depth knowledge of high-end product lines
•Stay updated on new arrivals, trends, and product features
•Achieve and exceed sales targets and KPIs
•Implement effective sales strategies to maximize revenue
•Ensure high-end products are displayed attractively and according to brand standards
•Regularly update displays to reflect current promotions and trends
•Monitor stock levels and coordinate with the inventory team to ensure availability of high-end products
•Conduct regular stock checks and manage inventory discrepancies
•Build and maintain strong relationships with high-end clients
•Develop a client database and engage in personalized follow-ups
•Train and mentor junior staff on high-end product lines and sales techniques
•Participate in ongoing training programs to enhance product knowledge and sales skills
•Prepare sales reports and analyse performance metrics
•Provide feedback and insights to management on customer preferences and market trends
•Assist in planning and executing in-store events and promotions for high-end products
•Collaborate with marketing teams to ensure successful event outcomes
•Adhere to company policies and procedures
•Ensure compliance with health and safety regulations
•Exceeded Sales Targets by more than 150% consecutively for 3 months
•Consistently outperformed other departments sales p/m, departments with a higher average product value
INSTITUTION : University of Pretoria
