Richard Mokumo

Oversee daily operations and manage staff performance. Handle client accounts and maintain strong relationships. Ensure compliance with debt collection regulations.

Manager - MAKOROKOTO DEBT COLLECTORS CC

(2025-01)

• Oversee daily operations and manage staff performance.
• Handle client accounts and maintain strong relationships.
• Ensure compliance with debt collection regulations.
• Prepare reports and monitor collection targets.
• Negotiate payment arrangements and resolve disputes.
• Maintain accurate records and improve operational efficiency.
• Assist with budgeting, administration, and staff training.

E-hailing Driver Owner - SELF EMPLOYED

(2024-03)

• Operate transportation services ensuring timely pickups and drop-offs.
• Provide excellent customer service and maintain client satisfaction.
• Maintain vehicle safety, cleanliness, and roadworthiness.
• Optimize routes for efficiency and cost-effectiveness.

Bank Better Champion - CAPITEC

(2023-04 - 2024-03)

• Assisted customers with banking queries and digital services.
• Managed queues to improve branch efficiency.
• Supported ATM and self-service transactions.
• Educated customers about products and services.
• Enhanced daily client experience in branch operations.

Security Operations Manager - EAGLECLAW SECURITY SERVICES

(2019-01 - 2022-12)

• Managed security personnel and operations.
• Developed and enforced security procedures and protocols.
• Coordinated emergency responses and incident handling.
• Prepared reports and conducted risk assessments.
• Oversaw staffing, training, and budgeting.

Control Room Operator - MAFOKO SECURITY PATROLS

(2014-01 - 2019-01)

• Monitored CCTV surveillance systems.
• Reported incidents to authorities and management.
• Assisted law enforcement with evidence preparation.
• Maintained control room systems and operational readiness.

Diploma - Law - UNISA (2022)