Broadcast Technical Duty Manager - MultiChoice - Johannesburg
(2014-02)
- Coordinated daily activity using exceptional organization and planning abilities for smooth-running of business operations.
- Liaise with fibre providers, uplinks and third party service providers during fault investigations.
- Conduct routine health checks and performance of all contribution and transmission equipment using tools like TAG, Datamine, Test tree etc.
- Provide clear communication and reporting to technical and non-technical teams.
- Support the implementation of upgrades, changes and improvements to Broadcast systems and infrastructure.
- Used proactive problem-solving skills to resolve issues quickly and effectively, minimizing operational disruption.
- First line maintenance and support on the transmission network.
- Managed organizational resources to meet administrative and operational needs whilst adhering to budgetary guidelines and meeting quality and schedule demands.
- Helped improve customer service, quality assurance and service speed by developing and implementing successful solutions.
Broadcast Technician - MultiChoice - Johannesburg
(2011-03 - 2014-01)
- Identified and solved technical issues, applying knowledge to minimise disruptions and maintain signal strength.
- Provide expert technical support to other departments, troubleshooting and resolving issues promptly.
- Operated and managed multiple audio and visual systems during broadcasts. Tested audio and visual signals before broadcasting to verify quality and establish optimum levels.
- Assist with management of third party suppliers and their implementation of projects and upgrades, ensuring SLAs are met and adhered to and risks are mitigated.
- Controlled transmission of encrypted signals for live broadcasting.
- Monitored broadcasting quality, identifying imperfections and possible improvements.
- Troubleshot problems and diagnosed system faults in order to achieve service time and quality targets.
- Tested audio and visual signals before broadcasting to verify quality and establish optimum levels. Performed first line technical maintenance and support on the broadcast transmission network.
Network Maintenance Engineer - MTN - Johannesburg
(2007-08 - 2011-02)
- Generated reports and attended management meetings and briefs to discuss business needs, track goal fulfilment and make administrative decisions.
- Appraised staff to pinpoint performance gaps and learning needs and arranged training sessions to improve skill levels and quality of service delivery.
- Held regular briefings with team members, motivating staff to achieve exceptional results for customers.
- Monitored and maintained network operations centre systems, promptly identifying and troubleshooting issues to minimise downtime.
- Troubleshot problems and diagnosed system faults.
- Monitored network services metrics to produce reports for comprehensive performance overview.
- Identified issues, analyzed information and provided solutions to problems. Remotely trace and fix faults on MTN Network.
Cellphone Technician - MTN - Johannesburg
(2005-05 - 2007-07)
- Fixed issues promptly and efficiently by conducting issue diagnostics according to customer description.
- Conducted mobile phone repairs daily, fixing issues within the proposed timeframe.
- Improved device performance by expanding or freeing up storage and removing unused applications.
- Conducted thorough device diagnosis, identifying and fixing issues efficiently to support customer satisfaction.
- Handled, repaired and disposed of devices safely, complying with all environmental regulations.
- Prioritized high-volume repair orders to complete tasks within stringent deadlines.
- Performed test runs to guarantee reliability and functionality.
- Completed target volume of daily work orders to high standard.
- Operated soldering tools and soldering iron to join components.
- Promoted safe working environment by implementing regulatory standards, policies and guidelines.
- Supervised work of contracted employees to deliver work on schedule.
- Trained and mentored employees to maximize team performance.
- Conducted quality checks post-repair to guarantee device functionality and customer satisfaction.
Cellphone Technician - Exactmobile Phones (Nokia) - Johannesburg
(2003-03 - 2005-01)
- Fixed issues promptly and efficiently by conducting issue diagnostics according to customer description.
- Conducted mobile phone repairs daily, fixing issues within the proposed timeframe.
- Improved device performance by expanding or freeing up storage and removing unused applications.
- Conducted thorough device diagnosis, identifying and fixing issues efficiently to support customer satisfaction.
- Handled, repaired and disposed of devices safely, complying with all environmental regulations.
- Prioritised high-volume repair orders to complete tasks within stringent deadlines.
- Performed test runs to guarantee reliability and functionality.
- Completed target volume of daily work orders to high standard.
- Operated soldering tools and soldering iron to join components.
- Promoted safe working environment by implementing regulatory standards, policies and guidelines.
- Performing GSM tests
- Reprogramming and Replacing of EEPROM/FLASH
- Replacing BGA (Board Graded Array) components
Access Network Operation Technician - Telkom - Kempton Park
(2001-01 - 2003-02)
- Install and Program Digital Pair Gain Systems (Multiplexers)
- Installation of Martis DXX and Tellabs (Network Terminating Units) and fault finding.
- Fault finding on SDH & PDH (2Meg).
- Trace and Fix faults at Main Distribution Frames Centres.
- Maintain and Installing of Telephony Equipment on Copper cables
- Implementation and Installations of ISDN Systems
- Applied technical troubleshooting abilities to identify and resolve networking system issues.
- Maintained clean, tidy working areas for optimum health and safety within build areas.
- Conducted skilled repairs of installed networking systems and equipment.
