Richard Williams

Head of IT Operations Cloud and Compute

Talent

Cape Town, City of Cape TownMember since March 6, 2023

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About

Senior IT Management | Driving IT Strategy & Service Excellence

With 25 years of certified experience in IT Service Delivery and IT Operations, I am a proven IT Leader dedicated to developing robust IT strategies, implementing new technologies, and driving impactful organizational change.

Core Expertise & Impact

My career is defined by success in various high-level roles, demonstrating:

Strategic Leadership: Successfully developing and implementing IT roadmaps, aligning technology with business strategy, and reporting directly to senior management.

Service Delivery & Operations: Deep experience in Enterprise Managed Services, IT delivery, Major Incident, Problem, Change, and Service Level Management, with a passion for Continuous Service Improvement.

Driving Change & Cost Savings: Successfully led implementations of software and hardware deployments, resulting in major cost savings and significant improvements in internal deployment processes (e.g., 80% improvement at Oxford University Press SA). I have also established and governed an EMEA integrated Incident, Problem & Change Center.

Team & Resource Management: Dynamic leadership for teams of up to 55 staff members, focusing on fostering healthy work environments, professional development, and delegating day-to-day tasks to focus on strategic, long-term solutions.

Technical & Framework Proficiency

I ensure all operations align with industry best practices and current frameworks, including:

IT Service Management: ITIL v3 Practitioner & Foundations, ITIL V4 Foundation, IT Service Management ISO 20000.

Project & Change Management: PMP, CAPM, Prince 2 Agile Foundation/Practitioner, and Certified Change Management Professional (CCMP).

Governance & Architecture: COBIT 2019 and TOGAF.

Methodologies: Always striving to act in accordance with Lean, Agile, Scrum, and Six Sigma (holding a Six Sigma Black Belt).

Cloud & Systems: Experience leading all aspects of IT cloud infrastructure (AWS, Azure), VMware, Citrix, Windows Server O.S, Linux, and using tools like ServiceNow, Jira, and Zendesk.

I am a highly analytical, process-oriented, and customer-obsessed professional with strong problem-solving and issue resolution skills. I am committed to maintaining a high level of performance, reliability, and service to the business.