Ridoiaan Damons

Do all SAPS computer and laptop parts replacement aswell as troubleshooting hardware issues. Replacements of mice and keyboard, screens, and peripherals. Software installations like Mainframe and sometimes assisted Sita Technicians with printer installations and putting computers on the domain.

Did regular boot stock checks and returns of faulty stock. Assisted users with various software of hardware issues. Install, troubleshoot, repair and configure of Spaza shops and retails shop's FNB and Standard Bank card machines.

Adhere to SLA

Field Service Engineer - Gijima Holdings

(2024-08 - 2026-06)

Do all SAPS computer and laptop parts replacement aswell as troubleshooting hardware issues. Replacements of mice and keyboard, screens, and peripherals. Software installations like Mainframe and sometimes assisted Sita Technicians with printer installations and putting computers on the domain.

Did regular boot stock checks and returns of faulty stock. Assisted users with various software of hardware issues. Install, troubleshoot, repair and configure of Spaza shops and retails shop's FNB and Standard Bank card machines.

Adhere to SLA

Fiber Installer (Sub Contractor) - ADV COMMS

(2021-03 - 2025-02)

Inspect the site on which the Works will be executed including the means of access and any matters which may influence the execution of the Works. Coordinate its Subcontractor program with that of the Contractor's program, in particular. Regularly submit to the Contractor a progress report and a schedule of outstanding construction information to avoid delays to the subcontract Works.

Designate a competent person to continuously administer and control the subcontract Works and to receive and implement the Contractor's instructions on behalf of the Subcontractor, failing which, the Contractor may appoint such designated person on behalf of the Subcontractor. Maintain daily records of categories, person's and construction equipment employed on the Works and regularly (and upon request) provide the Contractor with copies thereof. Allow the Contractor, employer, Principal Agent and/or other agents reasonable access to the Works, workshops and other places where Works are being prepared, executed or stored.

Be responsible for setting out the Works within the designated areas. Be responsible for the supply, erection and removal, to the satisfaction of the Contractor, of any sheds, office

Lead Fiber Homedrop Installer - VDG Group

(2021-08 - 2021-12)

• Haul fiber cable from boundary box to client house
• Splicing of fiber at FTU and ATB in house
• Fault finding on faulty cables and bad splices
• Adhere to Company specs

Assistant Fiber Homedrop Installer - BC Telecoms

(2020-07 - 2020-12)

• Haul fiber cable from boundary box to client house
• Splicing of fiber at FTU and ATB in house
• Fault finding on faulty cables and bad splices
• Adhere to Company specs

Network and Desktop Support Technician - D-Tech Compudoc

(2019-12 - 2020-01)

• Installations and maintenance on Hikvision and Dahua IP cameras IE: PTZ, Bullet and domes
• Installations of Wireless Internet
• Repairing of Computers And Laptops
• Network cabling
• Internet Shop and Copy&Print
• Managing and Installing Wifi Networks at Client Premisses And High Sites (Mainly Ubiquity)
• Installing routers, AP's and extenders

Desktop Support Engineer - Department of Rural Development and Land Reform

(2013-10 - 2013-11)

Copier, Printer, Laptop and Desktop Technician (Networking) - UWS (Ubuntu Workplace Services)

(2013-03 - 2013-10)

Workshop/Copier, Printer Technician - Canon

(2012-10 - 2013-02)

Network & Desktop Support Technician - D-Tech Compudoc

(2018-04 - 2019-04)

• Maintenance of Schools Computer Labs and Servers
• Repairing Computers and printers
• Network cabling
• Installing, maintenance and repairs on Toshiba printers

IT Technician - Sechaba Computer Services PTY (LTD)

(2018-02 - 2018-02)

• Updating, troubleshooting and installation of Mcafee Agent, Remote Media Encryption and Mcafee Drive Encryption on +-90 user's computers physically and remotely via Remote Desktop Connection

IT Technician - Lona Citrus

(2017-08 - 2018-02)

• Software and Hardware: Provide software access
• Oversee the development and installation of new hardware and Software
• Provide software access to appropriate customers upon request
• Hardware: Ordering of all peripherals, consumables, hardware and Software
• Installations and resolving errors of all hardware
• Security Measures: Maintain security, backup and redundancy strategies
• Ensure anti-virus software is installed, kept up to date and operating correctly on all workstations
• Setup and maintain user accounts
• Check daily backups
• Troubleshoot and resolution of hardware and software issues
• Assist with and provide support/troubleshooting for server software and hardware
• Participate in the design of information and operational support systems
• Ensure the highest level of systems security
• Managing and monitoring of all installed systems and infrastructure
• Systems Administration: Maintain user network accounts
• Setup, maintain and remove user network accounts where appropriate
• Create and maintain technical documentation including asset register
• Keeping logs of all technical faults
• Liaise with external suppliers regarding repairs of equipment
• IT Maintenance: Assisting and supporting IT Manager
• Helpdesk: Log all support calls
• Escalate support calls to IT Manager
• Provide weekly report of support calls to Systems Architect
• Suggest changes to system/processes to reduce number of support calls
• Desktop and Printer Support: Remote desktop support via Teamviewer and RDP for up to 300-500 users at +-15 sites

Installation & IT Support Technician - Technicians@Work

(2017-07 - 2017-07)

• Installing and setting up of DSTV dishes and decoders
• Installing and setting up of dome and IP cameras
• Setting up IP Phones
• Repairing desktop computers, printers and laptops
• Setting up scan to mail, scan to email and scan to file
• General support, maintenance, replacing parts on computers, laptops and Local Area Networks
• Building up of computers and laptops
• Installing appropriate MS Windows operating systems and MS Office software

Field Service Engineer - GijimaAST Technologies

(2016-04 - 2016-06)

• Back up and loading of users documents and data (Manually or via USMT)
• Building of laptops /desktops for FSE (Field Service Engineer) to replace and running bitlocker on drives
• Installing software, loading users profile on to the new pc deploying of windows 7 and 8 on Lenovo pcs and laptops
• Update Lenovo drivers
• Setup printers and scanners
• Setup email accounts
• Desktop support on call-back
• Business As Usual calls logged by help desk, IE. All IT related equipment replacements, application support, desktop support, printer support, email setup and support, all MS windows OS and MS Office installations and support. Updating and transferring of calls logged
• Testing and compairing of new HP workstations and laptops Virtualization, specs and drive encryption against Sanlam's Lenovo equipment's software and migration processes

Field Service Engineer - GijimaAST Technologies

(2015-06 - 2015-10)

Storeman & Workshop Technician - CEB Maintenance

(2014-08 - 2015-02)

Staging Engineer - ITE Consulting CEB Maintenance

(2014-05 - 2014-07)

Network & Desktop Support Technician - Compuworxz

(2008-10 - 2011-06)

Network & Desktop Support - D-Tech Compudoc

(2011-01 - 2012-12)

Assistant Wireless & Desktop Technician - Wispernet Cc

(2006-01 - 2007-01)

Technician - Sesha Maintenance

(2019-05 - 2019-05)

• Move all IT equipment from old building to new building
• Connected and tested all IT related equipment ie.(Computers, Laptops, Network Points, Printers, IP Phones)

Emergency Evacuation Drills - Presentation Software Training (PST) (2019-01)

Basic Fire Fighting - Presentation Software Training (PST) (2019-01)

New Venture Creation - African Skills Village (2012-01)

Technical Support IT (A+ & N+) - South Cape College (Esdle) (2006-01)

MOUS (Microsoft Office User Specialist) - Rekenaarskool Boland (2001-01)

Matric - George High School (2000-01)