Rita-Mae McCabe

As a highly driven professional in Sales and Customer Service, I bring over a decade of experience in sales, administration, lead generation, and lead qualification. My exceptional customer service and communication skills position me as an ideal candidate for a role within your company. Recognized for being hardworking, dedicated, consistent, reliable, disciplined, and trustworthy, I thrive under pressure and consistently meet deadlines in fast-paced and diverse environments.

With excellent interpersonal skills, I excel in teamwork and have demonstrated success in managing teams of 12-20 individuals. Moreover, with a recently acquired Early Childhood Development NQF L4 Certificate, I am eager to secure a challenging position in a reputable organization where I can further expand my knowledge and skills.

Sales & Customer Service Manager - Academy of York College

(2019-01)

• Compile and analyse performance data to measure and report department success to upper management.
• Conduct market research to remain current on industry trends.
• Oversee daily operations of the customer service and sales team, establishing standards and objectives.
• Developing strategies to retain customers.
• Proactively address concerns and devise strategies to ensure customers are happy
• Recruit, hire, and train new personnel; fostering leadership and meeting sales targets through effective team management.
• Motivate, manage, and enhance the productivity and performance of team members, providing daily feedback.
• Monitor communication platforms, ensuring compliance with company policies and enhancing customer service interactions.
• Conduct performance and quality control through daily call reviews, coaching, and mentoring.
• Participate in campaign management, ensuring team engagement and proper execution of dialling campaigns.
• Manage administrative tasks: attendance, timekeeping, lead allocation, and reporting.
• Serve as a role model, exemplifying strong interpersonal skills, a positive work ethic, and a commitment to excellent customer service.
• Engage in continuous staff development, identifying training needs and coordinating educational sessions.
• Execute special projects and ensure resource optimization for department initiatives.
• Assist in monthly Webinar Session
• MC at Graduations
• You Tube Video recording of Top Courses
• Student Study Circle sessions on Teams

Team Leader - Academy of York College

(2018-01 - 2019-01)

• Team coach of 11 + Members
• Leadership of team to meet target
• Manage and Motivate team members activity, productivity and performance
• Walk the floor and engage with team members on their call performance daily
• Draw daily activity reports
• Give feedback to team members on Daily Activity report
• Daily Updates on Sales Board
• Motivation & Team atmosphere
• Allocate leads

Student Adviser - Academy of York College

(2012-02 - 2017-12)

Inbound And Outbound Sales & Customer Service

• Assist clients who phone in to enquire for a course
• I call prospective students who went onto our website or sent an sms for us to call them for assistance
• Convince clients/ advise students according to which course will be correct and suit them in their field of work
• Customer Service-Assist Clients with queries related to their studies/courses
• Ensure clients happy with course given, fee quoted.
• Follow up if clients received application.
• Client Queries-Assist clients with queries and forward them to their correct course coordinator.
• Run daily reports, Monthly reports, weekly reports
• Assist team when manager is in a meeting or not available.
• Assist with incomplete application forms
• Do confirmation of employment on application forms
• Ensure application forms are in order, front page is updated, application can go through to final process stage.
• Manage Emails to both new and existing students
• After initial conversation over the phone, send confirmation telephonic discussion on email.
• Send quotation on course discussed.
• Follow up on quotation received
• Ensure quotes are correctly given according to the discussion.
• Send vendor forms if company will be assisting with payment.
• Ensure application forms are in order
• Verify application to go through to final process stage

Designer, Administration Clerk - Waterford Woodcraft

(2011-09 - 2012-01)

• Payroll (WARP)
• Designs (kitchen, bathroom, lounge units)
• Manage Emails to new and existing clients.
• Follow up with clients on their feedback on the designs
• Update Designs according to client's final approval
• Filling
• Faxing
• Printing
• Scanning
• PA duties to the Owner
• Assist with day to day running of the office
• Call prospective clients and arrange meetings
• Follow up on meeting scheduled
• Update payroll on Excel spreadsheet for final approval
• Assist clients and staff in factory upon arrival.

Outbound Call Centre Agent - O'Keefe & Swartz

(2008-05 - 2011-09)

• Outbound Calls
• Selling Short- term and Long-Term Insurance

Manager - Samoosa King

(2007-06 - 2007-10)

• Cash up
• Stock Taking
• Assist customers with their food orders
• Over the counter orders
• Telephonic Orders
• Customer Care

National Senior Certificate - R.W. Fick Senior Secondary School (2005)

Early Childhood Development NQF L4 - Early Childhood Development - Edu- Build Development