Ritesh Jangbahadoor

With over 10 years of experience in learning and development, business enablement, and operational excellence, I have a proven ability to develop people, drive performance, and deliver impactful learning solutions. My experience across UK, USA, Australia, and South African operations has strengthened my ability to adapt to diverse business environments and align learning initiatives with organisational objectives. As a Training Manager, I lead and develop training teams across multiple sites, fostering high performance through coaching, collaboration, and a people-first approach.

I am a strategic and results-driven leader who is committed to building capability, driving continuous improvement, and creating a culture of learning that enables both individuals and businesses to succeed.

Training Manager at Nutun (2023-06 – Present)

• Lead the Learning & Development function across multiple business units, sites, and international markets (South Africa, UK, USA, and Australia), delivering strategic learning solutions aligned with business objectives.
• Manage and develop a team of 55+ Learning & Development professionals, fostering a high-performance culture through coaching, mentoring, and leadership.
• Partner with clients and senior stakeholders to identify capability gaps, lead business reviews, and implement learning strategies that drive measurable business performance.
• Oversee end-to-end learning operations, including induction, new hire training, compliance, nesting, workforce planning, and continuous improvement initiatives.
• Drive innovation and operational excellence by leading cross-functional projects, supporting business development initiatives, and implementing best practices that enhance learning effectiveness and organisational growth.

Training Manager at CCI (2021-08 – 2023-05)

• Led the Learning & Development function, ensuring training strategies aligned with organisational goals and operational priorities.
• Managed, coached, and developed training teams while overseeing trainer recruitment, onboarding, and performance management.
• Identified organisational capability gaps and implemented strategic learning solutions that improved employee performance and business outcomes.
• Monitored training effectiveness through KPI analysis, stakeholder engagement, and continuous process improvement.
• Optimised learning operations by managing training resources, technologies, and cross-functional stakeholder relationships.

Senior Lead Trainer at CCI (2013-08 – 2021-07)

• Led the design, delivery, and continuous improvement of learning programmes across multiple business units and campaigns.
• Managed and developed Trainers and Team Leaders through coaching, mentoring, and performance support to build high-performing teams.
• Partnered with operational stakeholders to align learning strategies with business objectives and improve operational performance.
• Monitored learning effectiveness through KPI reporting, performance analysis, and continuous improvement initiatives.
• Drove business success by implementing learning solutions that enhanced employee capability, customer experience, and operational results.

Trainer at Ignition (2010-05 – 2013-08)

• Delivered engaging training programmes and learning solutions across multiple campaigns to support business and operational goals.
• Designed training content, assessments, and coaching programmes that improved employee knowledge, confidence, and performance.
• Partnered with operational leaders to identify development needs and implement targeted performance improvement initiatives.
• Monitored learner progress and evaluated training effectiveness using performance metrics and business outcomes.
• Fostered a culture of continuous learning through coaching, mentoring, and ongoing employee development.

Trainer at Rewards (2009-03 – 2010-05)

• Designed and facilitated training programmes that improved employee capability and supported business performance objectives.
• Conducted training needs analyses and developed learning solutions aligned to organisational and campaign requirements.
• Coached Team Leaders and employees to strengthen leadership capability, improve performance, and increase productivity.
• Managed end-to-end training delivery, including planning, resource coordination, learner assessments, and programme evaluation.
• Contributed to improved revenue, retention, and operational effectiveness through targeted learning and development initiatives.
• Designed and delivered coaching interventions that enhanced productivity, customer experience, and operational performance.
• Produced detailed quality and performance reports for management and clients, supporting informed business decisions.
• Built strong relationships with stakeholders by providing strategic feedback and implementing continuous quality improvement initiatives.

QA/Sales Coach at Blake (2007-03 – 2009-03)

• Led quality assurance initiatives across multiple campaigns, ensuring consistent evaluation standards and compliance with client requirements.
• Analysed performance trends to identify coaching and training opportunities, driving improvements in agent performance and sales quality.

Radio Presenter at Hindvani (2006 – Present)

• Host of the weekend midday show – 11am to 2pm every Saturday

Train The Trainer – TrainYouCan (2017)

Office Admin Management – Boston City Campus (2006)

Matric – Avonford Secondary (2006)