Robert Cape
Service Desk Manager
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About
With +15 years of experience as an IT professional, I have been privileged to provide world-class service and support to highly demanding mission-critical customers across the financial, gaming, and call centre industries. My expertise extends beyond a strong service desk background to include remote team leadership and customer-facing, field-based support management. I take pride in my ability to develop, mentor, and motivate both direct and matrix team resources, driving them towards achieving our collective objectives.
Throughout my career, I have consistently delivered notable results by identifying and implementing ITIL process improvements within fast-paced, customer-centric service desk environments.
Experience
With +15 years of experience as an IT professional, I have been privileged to provide world-class service and support to highly demanding mission-critical customers across the financial, gaming, and call centre industries. My expertise extends beyond a strong service desk background to include remote team leadership and customer-facing, field-based support management. I take pride in my ability to develop, mentor, and motivate both direct and matrix team resources, driving them towards achieving our collective objectives.
Throughout my career, I have consistently delivered notable results by identifying and implementing ITIL process improvements within fast-paced, customer-centric service desk environments.
Education
Unisa Diploma in Business Management and Administration
OCG (UK) ITIL Foundations Certificate in IT Service Management V2 and V3
City and Guilds (UK) Data communications and networks 2
