Roberto Richards

Resourceful and proactive Branch Manager with a proven track record of driving operational excellence and enhancing customer satisfaction. Skilled in financial oversight, team leadership, sales growth, and maintaining high standards of compliance.

Branch Manager at Petshop Science (2024-04 – 2026-04)

• Oversee daily branch operations.
• Ensure smooth workflow and service delivery.
• Maintain compliance with company policies and procedures.
• Monitor branch performance and productivity.
• Manage budgets, expenses, and operational costs.
• Achieve sales and revenue targets.
• Analyse financial reports and performance metrics.
• Develop strategies to grow the branch.
• Handle escalated complaints.
• Maintain strong customer relationships.

All Round Promoter at Skye Promotions (2023-02 – 2023-02)

• Developed promotional campaigns to increase brand awareness.
• Coordinated with sales teams and retailers.
• Managed promotional events and customer engagement.
• Conducted market research and gathered feedback.
• Built relationships with clients and stakeholders.

Counter Clerk at Suncoast Casino (2017-05 – 2019-01)

• Processed customer transactions accurately.
• Handled cash and electronic payments.
• Provided excellent customer service.
• Resolved customer enquiries.
• Maintained records and followed procedures.

Matric – Hillview Secondary School, Durban (2012-01 – 2016-12)