PROFESSIONAL EXPERIENCE
HUGE TNS (JSE Listed) Eastern Cape Regional Branch Manager - Sep 2012 to June 2025
- Overseeing operations, churn, sales and technical, across 3 branches, Gqeberha, East London, Mossel Bay, managing 12+ direct reports and servicing over 1,700 clients.
- Specialising in 2G/3G GSM Voice, VOIP, Fibre, Fixed LTE, 5G, PABX, AirOne, Vibe, Praesidio and SME Flex solutions
- Responsible for the development of staff and Business partners, holding workshops/training and roadshows. Established partnerships with thirteen resellers/channel partners.
- Oversaw budgets for large-scale roadshows, promotional events, and office operations, ensuring efficient resource allocation and cost-effective management of multi-million-rand budgets
- Implemented standardized installation practices and documentation procedures, enhancing operational efficiency.
- Organised training and development for my staff, improving team performance and service quality.
- Presented regional strategy and performance reports at EXCO level.
- Working with all major mobile network operators; MTN, Vodacom, CellC and Telkom, with regards to customer onboarding, disconnections and service-related issues.
- Ensured customer service excellence, resolving escalated issues, and improving customer satisfaction levels.
- Oversaw all customer relations and service delivery, proactively managing churn and implementing retention strategies to ensure exceptional customer experiences.
