Robyn Judd

Typing/Data Entry/VA/Administation

PROFESSIONAL EXPERIENCE

HUGE TNS (JSE Listed) Eastern Cape Regional Branch Manager - Sep 2012 to June 2025

• Overseeing operations, churn, sales and technical, across 3 branches, Gqeberha, East London, Mossel Bay, managing 12+ direct reports and servicing over 1,700 clients. 
• Specialising in 2G/3G GSM Voice, VOIP, Fibre, Fixed LTE, 5G, PABX, AirOne, Vibe, Praesidio and SME Flex solutions
• Responsible for the development of staff and Business partners, holding workshops/training and roadshows. Established partnerships with thirteen resellers/channel partners. 
• Oversaw budgets for large-scale roadshows, promotional events, and office operations, ensuring efficient resource allocation and cost-effective management of multi-million-rand budgets
• Implemented standardized installation practices and documentation procedures, enhancing operational efficiency. 
• Organised training and development for my staff, improving team performance and service quality. 
• Presented regional strategy and performance reports at EXCO level.
• Working with all major mobile network operators; MTN, Vodacom, CellC and Telkom, with regards to customer onboarding, disconnections and service-related issues.
• Ensured customer service excellence, resolving escalated issues, and improving customer satisfaction levels.
• Oversaw all customer relations and service delivery, proactively managing churn and implementing retention strategies to ensure exceptional customer experiences.

• Certificate Must-Have Skills (Training) for Virtual Assistants – September 2025
• Certificate Pastel Accounting Software, Udemy – July 2025
• Certificate Microsoft Excel Essentials (Bookkeeping & Accounting), Udemy - June 2025
• Certificate 1-Hour Bookkeeping & Accounting, Udemy – June 2025
• Certificate Bookkeeping Basics Explained (Bookkeeping & Accounting), Udemy – June 2025
• Diploma in Marketing & Business Management (Business Management, Communication, Human Resource Management, Economics, Marketing), Damelin College - 1996
• Diploma in MS Office Computing for Windows, Damelin College - 1996
• Diploma in PowerPoint, Damelin College - 1996
• Diploma in Bookkeeping, Damelin College - 1996
• Diploma in PC Technologies (A+ and N+, Hardware & Software for PC’s, Damelin College – 1996
• Senior Matric Certificate, (Grade 12) Pearson High School - 1995